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IDX Cloud is live - deploy from Git in 30 secondsFree managed migration on every annual plan24/7 SupportIDX Cloud is live - deploy from Git in 30 secondsFree managed migration on every annual plan24/7 SupportIDX Cloud is live - deploy from Git in 30 secondsFree managed migration on every annual plan24/7 Support

IDX Knowledge Base

How can we help you?

238 step-by-step guides in English and Arabic, for complete beginners and for people who run their own servers.

Popular:Resetting a forgotten passwordChanging your domain's nameserversEmail settings for any app (IMAP, POP3, SMTP)Reinstalling the operating systemFixing the white screen or "critical error"

Start here

New to IDXThe client area, your account and your first order.Just got a serverYour server details, connecting, and IDX Panel.Building a websiteFrom domain to a live, secure site.Building a storeWooCommerce or Shopify, and how to start.

Browse by topic

Everything about your services, in one place

Your account, buying & billing

Getting started with IDXYour first steps: the client area, your account and your first order.All 10 articles
Buying from IDXChoosing a plan on the website, prices, currencies, quotes and delivery.All 7 articles
Account & securityYour profile, password, contacts and keeping the account safe.All 5 articles
Billing & paymentsInvoices, payment methods, renewals, suspension and refunds.All 6 articles
Orders & servicesOrdering, delivery, upgrades and cancellations.All 4 articles
SupportTickets, live chat, WhatsApp, and getting help faster.All 5 articles
Policies in briefRefunds, uptime and support times, backups, email limits and acceptable use.All 5 articles

WordPress, WooCommerce, Shopify & Odoo

WordPressInstall, secure, speed up and fix WordPress websites.All 22 articles
WooCommerceBuild and run an online store on WordPress.All 12 articles
ShopifyUse your IDX domain and email with a Shopify store.All 5 articles
Odoo & app hostingManaged Odoo and vTiger CRM hosting: what's included and how to get help.All 4 articles

Most read

Where most people start

  1. 01How to buy from the IDX websiteFrom finding the right plan on insidx.com to a paid, active service.
  2. 02My website is downWork out why in a few minutes, from the most common cause down.
  3. 03Requesting a project: website, store, app or ERPSend your requirements by ticket, the contact form, WhatsApp or email.
  4. 04Creating your IDX accountSign up in a few minutes: the fields, the currency and a strong password.
  5. 05How services are deliveredWhere to find your login details for each type of service.
  6. 06Payment methods and currenciesCards, Fawry, InstaPay, wallets and bank transfer, in EGP, USD, SAR or KWD.
  7. 07Email settings for any app (IMAP, POP3, SMTP)The incoming and outgoing server settings, and where to find yours.
  8. 08Installing WordPressA working WordPress site in about two minutes with Softaculous.
  9. 09Opening IDX PanelIt opens from the client area; no separate password needed.
  10. 10Changing your domain's nameserversPoint the domain to IDX hosting, or to another provider.
  11. 11Connecting your IDX domain to ShopifyTwo DNS records, and your store opens at your own domain.

Need a hand?

Can't find what you're looking for?

Reach us the way that suits you; our team is happy to help.

Open a support ticket

For technical problems and anything about your services. It goes straight to the right team.

Live chat

For quick questions, from the chat bubble at the bottom of the page.

WhatsApp

For quick questions and sales enquiries.