Knowledge base
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Your account, buying & billing
Policies in brief
Refunds, uptime and support times, backups, email limits and acceptable use.
- 01
Refund policy in brief
Which services can be refunded, and which can't.
- 02
Uptime target and support response times
What our Service Level Agreement says, in plain words.
- 03
Backups: whose responsibility?
Keep your own copies; our backups are a safety net, not a guarantee.
- 04
Email sending limits on shared hosting
Up to 100 emails per hour per account, and what to do if you need more.
- 05
Acceptable use in brief
What you can't do with IDX services.
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