My payment failed
Card declined, expired reference code or a transfer not showing.
Card declined
- Check the card number, expiry date and CVV, and that it's enabled for online payments (some banks require you to activate this).
- Make sure there's enough balance, and complete the bank's verification (OTP) step.
- Try another card or another payment method.
Fawry
The reference code shown on the invoice is valid for a limited time. If it expired, open the invoice again and generate a new one.
Bank transfer or InstaPay not showing
Transfers aren't matched instantly. Open a ticket to Sales with the transfer receipt and the invoice number.
A failed attempt doesn't charge you. If you see a charge without a paid invoice, send us the bank statement line in a ticket.