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Knowledge base

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Your account, buying & billing

Billing & payments

Invoices, payment methods, renewals, suspension and refunds.

  1. 01

    Viewing and paying invoices

    Find an invoice and pay it in a few clicks.

  2. 02

    Payment methods and currencies

    Cards, Fawry, InstaPay, wallets and bank transfer, in EGP, USD, SAR or KWD.

  3. 03

    Renewals and due dates

    How renewal invoices work and how to avoid interruptions.

  4. 04

    Overdue invoices and suspended services

    What happens after the due date, and how to reactivate a service.

  5. 05

    Requesting an electronic invoice

    Official e-invoices for companies, through a support ticket.

  6. 06

    Refunds

    When a refund applies and how to request one.

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Reach us the way that suits you; our team is happy to help.

Open a support ticket

For technical problems and anything about your services. It goes straight to the right team.

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For quick questions, from the chat bubble at the bottom of the page.

WhatsApp

For quick questions and sales enquiries.