This Refund & Cancellation Policy (“Policy”) governs refunds, cancellations, credits, service terminations, and related matters concerning services provided by INSIDX For Data Exchange LLC (“INSIDX”).
By purchasing, activating, renewing, upgrading, transferring, configuring, or using any Service provided by INSIDX, the Customer acknowledges and agrees to be bound by this Policy in addition to the General Terms & Conditions and any applicable service-specific agreements.
1. General Refund Policy
Unless otherwise expressly stated in a separate written agreement, all Services provided by INSIDX are considered non-refundable once provisioned, activated, allocated, registered, licensed, configured, delivered, or used in whole or in part.
Any refund, credit, cancellation approval, exception, goodwill adjustment, or discretionary compensation shall be granted solely at the discretion of INSIDX.
Nothing in this Policy shall obligate INSIDX to provide refunds where not required by applicable law or an express written agreement.
2. Eligible Refund Requests
Subject to the terms of this Policy, Shared Hosting Services may be eligible for refund consideration within fourteen (14) calendar days from the initial service activation date provided that:
- The service is being purchased for the first time;
- No abuse violations exist;
- No fraud concerns exist;
- No excessive resource usage has occurred;
- No substantial consumption of the service has occurred;
- No migration, professional service, setup, or custom work has been performed.
Approval of any refund request remains subject to INSIDX review and verification.
3. Non-Refundable Services
The following services are strictly non-refundable once ordered, provisioned, activated, allocated, registered, renewed, issued, delivered, or otherwise processed:
- Domain registrations;
- Domain renewals;
- Domain transfers;
- Domain restoration services;
- Egyptian domain registration services;
- SSL certificates;
- Software licenses;
- Plesk licenses;
- Control panel licenses;
- Microsoft 365 subscriptions;
- VPS services;
- Dedicated servers;
- Cloud infrastructure services;
- IP address allocations;
- Setup fees;
- Administrative fees;
- Migration services;
- Website development services;
- Website design services;
- Consulting services;
- Professional services;
- Managed services;
- Deployment services;
- Odoo deployment services;
- Custom development services;
- Third-party products and services;
- Any service specifically designated as non-refundable.
4. Service Cancellation
Customers may request cancellation of Services at any time through the official INSIDX Customer Portal.
Cancellation requests shall not automatically create a refund entitlement.
The Customer remains responsible for all fees, charges, invoices, commitments, obligations, and liabilities incurred prior to the effective cancellation date.
INSIDX may require verification of ownership or account authority before processing cancellation requests.
5. Auto-Renewal and Renewal Charges
Customers are solely responsible for monitoring service renewal dates and managing renewal preferences.
Where automatic renewal is enabled, the Customer authorizes INSIDX to process applicable renewal charges using available payment methods.
Failure to cancel a service before its renewal date shall not create an automatic right to a refund of renewal charges.
6. Refund Method
Any refund approved by INSIDX may be issued in one or more of the following forms at INSIDX’s sole discretion:
- Account credit;
- Service credit;
- Original payment method where reasonably possible;
- Alternative refund methods approved by INSIDX.
INSIDX reserves the right to deduct:
- Administrative fees;
- Banking fees;
- Payment gateway fees;
- Currency conversion costs;
- Third-party costs;
- Service usage charges;
- Professional service fees;
- Other applicable costs incurred prior to refund approval.
7. Processing Time
Approved refunds may require between fourteen (14) and forty-five (45) business days for review, processing, approval, accounting reconciliation, provider verification, banking procedures, and payment completion.
Actual processing times may vary depending upon payment providers, financial institutions, service providers, and operational requirements.
8. Right to Refuse Refund Requests
INSIDX reserves the right to deny any refund request arising from:
- Violation of any agreement or policy;
- Abuse-related activities;
- Fraud-related activities;
- Chargeback threats or disputes;
- Excessive service usage;
- Third-party provider restrictions;
- Completed domain registrations;
- Completed renewals;
- Completed licensing transactions;
- Services already delivered or consumed;
- Failure to comply with applicable requirements.
9. Chargebacks and Payment Disputes
Customers agree to contact INSIDX and make reasonable efforts to resolve billing disputes before initiating chargebacks, payment reversals, payment disputes, or similar actions.
Where a chargeback, payment reversal, or payment dispute is initiated, INSIDX reserves the right to:
- Suspend services;
- Restrict services;
- Terminate services;
- Recover associated costs;
- Recover chargeback fees;
- Recover legal expenses;
- Refer unpaid balances for collection.
10. Limitation of Liability
The Limitation of Liability provisions contained in the INSIDX General Terms & Conditions are incorporated into this Policy by reference and shall apply fully to all matters governed by this Policy.
11. Governing Law and Jurisdiction
The Governing Law and Jurisdiction provisions contained in the INSIDX General Terms & Conditions are incorporated into this Policy by reference and shall apply fully to this Policy.
12. Contact Information
For refund requests, cancellation requests, billing inquiries, payment disputes, or questions relating to this Policy:
INSIDX For Data Exchange LLC
Email: legal@insidx.com
Website: https://insidx.com
Customer Portal: https://my.insidx.com