Skip to content

Knowledge base

Search every guide

My site shows "Account Suspended"

Usually an unpaid invoice; sometimes a policy issue.

  1. Check for an unpaid invoice under Billing → My invoices and pay it. The service is reactivated automatically once payment is confirmed. See Overdue invoices and suspended services.
  2. No unpaid invoice? A service can also be suspended for a policy reason, such as spam, malware or resource abuse. Check your email and your tickets for a message from us explaining why, and reply to it.
  3. Still unclear? Open a ticket with the domain.