Ways to contact us
Tickets, live chat, WhatsApp and email: which to use when.
| Channel | Best for |
|---|---|
| Support ticket | Anything technical or about your account. Every reply is kept, and the right team handles it. |
| Live chat | Quick questions. Open it from the chat bubble at the bottom of insidx.com. |
| Quick questions and sales enquiries. The number is in the footer of every page. | |
| sales@insidx.com for sales, support@insidx.com for support. |
Which one should I use?
For anything about a specific service, such as a website that's down, an email problem or a server issue, open a ticket. It goes straight to the right technical department and keeps the full history. See Opening a support ticket.
Tickets are our official support channel, with a target first reply within 24 business hours. Requests by WhatsApp or social media may not be tracked as official support requests. See Uptime target and support response times.
Never send passwords in live chat or WhatsApp. If we need access, we'll ask for it securely in a ticket.