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Refunds

When a refund applies and how to request one.

Refunds follow our Refund & Cancellation Policy, which sets out which services are refundable and within what period.

Requesting a refund

  1. Read the policy to check that your service qualifies.
  2. Open a ticket to the Sales department with the service and invoice number and the reason.
  3. Our team reviews it and replies in the ticket.

In short: shared hosting can be considered for a refund within 14 days of first activation; domains, SSL, licences, Microsoft 365, VPS and dedicated servers, setup and migration, and design and development work are not refundable once processed. See Refund policy in brief.

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