I paid but haven't received my service
Where to look first, and when to contact us.
- Is the invoice marked Paid? Check Billing → My invoices. Bank transfers need to be confirmed first.
- Look in the right place:
- Hosting and email: the welcome email, and My services.
- VPS, dedicated servers and storage: Support → My tickets. The details arrive in a ticket. See How services are delivered.
- Lost an email? See Finding emails we sent you.
- Check the plan's delivery time shown on its page; some services take longer to prepare.
- Past the delivery time? Open a ticket with the order or invoice number.