Knowledge base
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Fix a problem
Fix a problem
Step-by-step fixes for the problems customers meet most.
- 01
My website is down
Work out why in a few minutes, from the most common cause down.
- 02
My website is slow
Find where the time goes and fix the usual causes.
- 03
"This site can't be reached" or DNS errors
DNS_PROBE_FINISHED_NXDOMAIN and similar: the domain isn't pointing anywhere yet.
- 04
SSL certificate errors in the browser
"Your connection is not private", expired or wrong-name certificates.
- 05
Fixing "403 Forbidden"
Permissions, a missing index file, or a security rule.
- 06
"503" or "508 Resource Limit Reached"
Your site used all the CPU, memory or processes your plan allows.
- 07
My site shows "Account Suspended"
Usually an unpaid invoice; sometimes a policy issue.
- 08
I can't reach my site, cPanel or email from my office
Too many failed logins can block your IP address for a while.
- 09
I can't log in to cPanel
Use one-click login from the client area, or reset the password.
- 10
Understanding email bounce messages
What the most common delivery failure codes mean.
- 11
My hosting disk space is full
Find what's using the space and free it safely.
- 12
My payment failed
Card declined, expired reference code or a transfer not showing.
- 13
I paid but haven't received my service
Where to look first, and when to contact us.
- 14
FTP won't connect
The usual causes: wrong host, username, encryption or a blocked IP.
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