Knowledge base
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Servers, IDX Panel & storage
IDX Panel
Our server panel: power, console, reinstall, firewall, backups and monitoring.
- 01
What is IDX Panel?
The control panel we built to manage your VPS and dedicated servers.
- 02
Opening IDX Panel
It opens from the client area; no separate password needed.
- 03
A tour of the server page
What each part of the page and each tab does.
- 04
Server status and alerts
What the statuses and coloured alerts mean.
- 05
Renaming your server
A clear name makes servers easy to tell apart.
- 06
Notifications (the bell)
Invoices that are due, and announcements from our team.
- 07
An invoice is due for your server
Pay before the suspension date to keep the server running.
- 08
A suspended server
How to bring it back.
- 09
Starting, shutting down and rebooting
Using the Power menu.
- 10
Normal versus forced power off
When to use each.
- 11
My server is not responding
Quick steps to get it back.
- 12
Using the console
The server's screen right in your browser.
- 13
Remote Desktop for Windows servers
Connect in your browser, or with the Remote Desktop app.
- 14
Reinstalling the operating system
A clean system in minutes; erases everything on the server.
- 15
Rescue mode
Fixing a server that won't boot.
- 16
Resetting the server password
If you forgot the root or Administrator password.
- 17
I can't get into my server
Steps in order, from easiest to last resort.
- 18
Setting up the firewall
Allow only the connections you need.
- 19
Setting reverse DNS
Important for servers that send email.
- 20
Network speed and traffic
How to read the Network tab.
- 21
Attacks and port scans
What we watch for, and what you can do.
- 22
Keeping your server secure
Simple steps that make a big difference.
- 23
Backups versus snapshots
When to use which.
- 24
Taking a snapshot
An instant copy of your server.
- 25
Restoring from a backup or snapshot
Bring the server back to an earlier state.
- 26
Requesting an add-on
Backups, snapshots, upgrades, private network and more.
- 27
The availability card
We check your server every minute.
- 28
Reading the charts
CPU, network and disk.
- 29
The INSIDX agent
Memory, disk space and service readings from inside the server.
- 30
Disk almost full or memory running out
How to find the cause and fix it.
- 31
Service status on your server
When a service such as the web server or database stops.
- 32
Emails you receive about your server
A confirmation for every action.
Need a hand?
Can't find what you're looking for?
Reach us the way that suits you; our team is happy to help.