Email not sending or receiving
Check these in order to find the problem fast.
On this page
Not receiving
- Is the mailbox full? In cPanel Email Accounts, check its usage. Delete old mail or raise the quota.
- Do the MX records point to the right place? Check with the DNS checker (choose MX).
- Is the domain active? An expired domain stops email. See Renewing a domain.
- Is it in spam? Check the spam folder in webmail.
Not sending
- Check the outgoing (SMTP) settings in your app against Connect Devices: port 465 with SSL, authentication on.
- Read the bounce message. It says why delivery failed, for example a wrong address, or the recipient's server rejecting the message.
- Sending is fine but arrives in spam? See SPF, DKIM and DMARC.
- Sending many messages? Shared hosting allows up to 100 emails per hour per account. See Email sending limits.
Still stuck? Open a ticket to Professional Emails with the bounce message and the time you sent.