Opening a support ticket
Pick the right department so the right team answers first time.
On this page
Steps
- Sign in to the client area and open Support → Open ticket, or go straight to the ticket page.
- Choose the department that matches your request (see the table below).
- Choose the related service, write a clear subject and describe the problem.
- Attach screenshots if they help, then click Submit.
You'll get an email for each reply. Answer from the client area or by replying to the email.
Departments
| Department | For |
|---|---|
| International Domains | Registering, transferring and renewing domains, and DNS |
| EG / SA Domain Registration | .eg and .sa domains |
| Shared Hosting | Shared hosting plans |
| Web Hosting | cPanel web hosting plans |
| Odoo Hosting | Odoo hosting, modules and performance |
| VPS Hosting | VPS servers, resources and operating systems |
| WordPress | Installing, updating and fixing WordPress |
| Web / eCommerce | Website and online-store projects |
| Professional Emails | Business email setup and problems |
| Microsoft 365 | Microsoft 365 licences, setup and accounts |
| SSL | Certificates, installation and renewal |
| Resellers / Affiliate | Reseller accounts, commissions and referrals |
| Sales | Questions before buying, prices and recommendations |
| Generate E-Invoice | Official electronic invoices |
| Abuse / Fraud / Complaints | Reporting abuse, fraud or a complaint |
| Managed Department | Managed servers |
Not sure which department? Choose the closest one; our team moves the ticket if needed.