GENERAL TERMS & CONDITIONS

Effective Date: Jan 2025

Company: INSIDX For Data Exchange LLC
Email: legal@insidx.com
Website: https://insidx.com

By accessing, registering, ordering, purchasing, activating, renewing, transferring, configuring, managing, supporting, or using any service provided by INSIDX For Data Exchange LLC (“INSIDX”), whether directly or indirectly, the user, client, customer, reseller, representative, employee, contractor, agent, or any other party (“Customer”) expressly acknowledges that they have read, understood, and agreed to be legally bound by these Terms and Conditions, together with all related policies, agreements, annexes, addenda, service-specific terms, and documents published by INSIDX or incorporated herein by reference.

These Terms apply to all transactions, products, services, subscriptions, licenses, payments (including but not limited to Visa, Mastercard, Instapay, Vodafone Cash, bank transfers, cash payments, and other payment methods), operations, and interactions between INSIDX and any Customer without exception.

Failure to read, review, understand, or acknowledge these Terms shall not exempt the Customer from compliance with these Terms or any resulting obligations, responsibilities, or liabilities.

Company Details
INSIDX For Data Exchange LLC
Address: 12 Nehro St, Merryland, Cairo, Egypt
Phone: +20 100 198 4400
Email: legal@insidx.com
Website: https://insidx.com

Service-Specific Agreements
Certain services may be governed by additional service-specific agreements, policies, and documents, including but not limited to:

• Domain Registration Agreement

• Hosting Services Agreement

• Website Design and Development Agreement

• Privacy Policy

• Refund Policy

• Service Level Agreement (SLA)

• Acceptable Use Policy (AUP)

By purchasing, ordering, activating, renewing, transferring, configuring, managing, or using any service, the Customer agrees to comply with all applicable service-specific agreements and policies.

In the event of any conflict between these Terms and a service-specific agreement, the service-specific agreement shall prevail solely with respect to the relevant service.

Third-Party Services

The Customer acknowledges that certain services may be provided directly by INSIDX, while other services may be supplied, licensed, facilitated, provisioned, operated, managed, or supported through third-party providers, registrars, registries, software vendors, cloud providers, infrastructure providers, certificate authorities, payment processors, telecommunications providers, and other external service providers.

Unless expressly stated otherwise, INSIDX does not represent itself as the owner, operator, registry operator, certificate authority, software publisher, governmental authority, or official representative of any third-party provider.

INSIDX may assist Customers in procuring, activating, deploying, configuring, managing, renewing, transferring, supporting, or administering third-party products and services solely as an independent technology service provider.

Modification of Terms

INSIDX reserves the right to modify, amend, replace, update, suspend, or discontinue any portion of these Terms, policies, services, products, pricing, features, or conditions at any time without prior notice.

Updated versions shall become effective immediately upon publication on the INSIDX website, customer portal, billing platform, or any other official communication channel unless otherwise specified.

The Customer’s continued use of any service after such publication shall constitute full, unconditional, and binding acceptance of the revised Terms and any related policies or agreements.

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt.

1. Acceptance of Terms
2. Definitions
3. Services Description
4. Customer Authorization and Service Ownership
5. Third-Party Services
6. Customer Responsibilities
7. Account Security
8. Payments and Billing
9. Service Suspension and Termination
10. Data Ownership
11. Limitation of Liability
12. Indemnification
13. Force Majeure
14. Intellectual Property
15. Governing Law and Jurisdiction
16. Modifications to Terms
17. Contact Information

1. Acceptance of Terms

By accessing, ordering, purchasing, registering, activating, renewing, transferring, configuring, managing, supporting, or using any service provided by INSIDX, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and all applicable policies, agreements, and service-specific documents.

If the Customer does not agree to these Terms, the Customer must not access, purchase, or use any INSIDX service.

The Customer further acknowledges that electronic acceptance, account registration, service orders, invoice payments, service renewals, support requests, service usage, or continued access to any service shall constitute valid and binding acceptance of these Terms.

2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:

“INSIDX”, “Company”, “We”, “Us”, or “Our” means INSIDX For Data Exchange LLC, its affiliates, employees, contractors, agents, successors, and assigns.

“Customer”, “User”, “Client”, “You”, or “Your” means any individual, company, organization, reseller, representative, employee, contractor, agent, or other entity that accesses, purchases, registers, activates, renews, transfers, manages, supports, or uses any service provided by INSIDX.

“Services” means any product, service, subscription, software, hosting service, cloud service, VPS, dedicated server, shared hosting account, domain-related service, SSL certificate service, software license, website development service, deployment service, technical support service, consulting service, management service, or any other offering provided by INSIDX.

“Account” means any customer account, billing account, portal account, management account, support account, or other account maintained with INSIDX.

“Domain Name” means any internet domain name, including but not limited to generic top-level domains (gTLDs), country-code top-level domains (ccTLDs), and any related registration, renewal, transfer, DNS, or management service.

“Hosting Services” means any shared hosting, reseller hosting, VPS hosting, cloud hosting, dedicated server hosting, managed hosting, email hosting, or related infrastructure service.

“Server” means any virtual server, dedicated server, cloud instance, container, hosting environment, infrastructure resource, or computing resource provided directly or indirectly through INSIDX.

“Third-Party Provider” means any registrar, registry, software vendor, cloud provider, infrastructure provider, data center provider, certificate authority, payment processor, telecommunications provider, licensing provider, or other external provider whose products or services are supplied, licensed, operated, or facilitated through INSIDX.

“Subscription” means any recurring, renewable, prepaid, monthly, annual, or periodic service purchased through INSIDX.

“Software License” means any software subscription, software activation, software key, software entitlement, software deployment, software usage right, or software licensing service supplied directly or indirectly through INSIDX.

“Content” means any text, images, videos, audio files, documents, software, databases, code, emails, messages, files, trademarks, logos, intellectual property, or other materials uploaded, stored, transmitted, published, hosted, processed, or distributed by the Customer.

“Data” means any information, records, files, databases, personal information, business information, technical information, communications, backups, logs, analytics, or other digital information associated with the Customer or the Services.

“Website” means any website, web application, portal, landing page, e-commerce platform, or internet-accessible application developed, hosted, managed, or supported through INSIDX services.

“Microsoft 365 Services” means any Microsoft-related subscription, tenant, mailbox, license, cloud service, productivity service, or related service procured, configured, or managed through INSIDX.

“SSL Certificate” means any digital certificate, encryption certificate, validation certificate, code-signing certificate, wildcard certificate, or related certificate service obtained through a Certificate Authority.

“Business Day” means any day other than Friday, Saturday, official public holidays in the Arab Republic of Egypt, or days during which banking institutions are generally closed in Egypt.

“Applicable Law” means all laws, regulations, governmental directives, court orders, regulatory requirements, and legally binding obligations applicable to the Customer, INSIDX, or the Services.

Words used in the singular shall include the plural and vice versa where the context permits. Headings are provided for convenience only and shall not affect the interpretation of these Terms.

3. Services Description

INSIDX provides a variety of technology, internet, infrastructure, cloud, software, consulting, deployment, support, and related services to individuals, businesses, organizations, and resellers.

Services offered by INSIDX may include, but are not limited to:

• Shared Hosting Services;

• Reseller Hosting Services;

• Virtual Private Servers (VPS);

• Dedicated Servers;

• Cloud Infrastructure Services;

• Domain Registration Services;

• Domain Renewal and Transfer Services;

• DNS Management Services;

• SSL Certificate Services;

• Software Licensing Services;

• Plesk Licensing Services;

• Email Hosting Services;

• Microsoft 365 Procurement and Administration Assistance;

• Website Design and Development Services;

• Website Migration Services;

• Website Maintenance Services;

• Application Deployment Services;

• Odoo Community Deployment Services;

• Backup Services;

• Technical Support Services;

• Consulting Services;

• Managed Services;

• Other technology-related products and services offered by INSIDX from time to time.

Certain services may be provided directly by INSIDX, while other services may be supplied, licensed, facilitated, operated, provisioned, or supported through Third-Party Providers.

INSIDX acts as an independent technology service provider and may assist Customers in procuring, activating, deploying, configuring, managing, renewing, transferring, supporting, administering, or maintaining services obtained from Third-Party Providers.

Unless expressly stated otherwise in a separate written agreement, INSIDX does not represent itself as:

• A domain registry operator;

• A governmental authority;

• A certificate authority;

• A software publisher;

• The owner or operator of any third-party service.

Unless expressly stated otherwise, INSIDX does not represent itself as the owner, operator, issuer, publisher, registrar, registry, licensor, or official representative of any third-party product, platform, subscription, license, certificate, domain service, cloud service, or provider.

The Customer acknowledges that certain products, subscriptions, licenses, software, certificates, domains, cloud services, infrastructure resources, and related services may be governed by the policies, requirements, technical limitations, eligibility requirements, pricing structures, licensing terms, operational procedures, and decisions of the applicable Third-Party Provider.

INSIDX does not guarantee the availability, approval, registration, issuance, renewal, transfer, activation, continuation, pricing, compatibility, functionality, or uninterrupted operation of any service that depends upon a Third-Party Provider.

Where INSIDX provides assistance with domain registrations, SSL certificates, software licenses, Microsoft 365 subscriptions, cloud services, application deployments, Odoo deployments, or similar services, such assistance shall be limited to administrative, technical, procurement, deployment, configuration, support, management, or facilitation activities requested by the Customer.

Where INSIDX assists in procuring, managing, administering, supporting, renewing, transferring, or facilitating third-party subscriptions, licenses, domains, certificates, software, cloud services, or similar products, INSIDX acts solely as an independent service provider and facilitator and shall not be deemed the owner, publisher, issuer, licensor, registrar, registry, software vendor, or provider of such services.

The Customer acknowledges that fees paid to INSIDX may relate to hosting services, infrastructure services, management services, deployment services, consulting services, technical services, procurement services, support services, administrative services, facilitation services, or other service activities and shall not be interpreted as transferring ownership of any third-party product, software, license, domain registry, cloud platform, intellectual property, subscription, certificate, or provider-owned service to either the Customer or INSIDX beyond the rights granted by the applicable provider.

INSIDX reserves the right to modify, discontinue, replace, suspend, limit, or introduce any service, feature, product, configuration, specification, or offering at any time, subject to applicable contractual obligations and applicable law.

4. Customer Authorization and Service Ownership

By ordering, purchasing, renewing, transferring, activating, configuring, deploying, managing, supporting, or using any service provided by INSIDX, the Customer expressly authorizes INSIDX to act on the Customer’s behalf solely for the purpose of procuring, provisioning, configuring, administering, supporting, renewing, transferring, deploying, maintaining, or managing the requested services.

Such authorization is strictly limited to the administration, operation, deployment, support, and management of the requested services and shall not be interpreted as granting INSIDX any ownership rights, beneficial interest, intellectual property rights, proprietary rights, licensing rights, or control over the Customer’s assets.

The Customer shall remain the sole owner and responsible party for all domain names, websites, applications, databases, email accounts, subscriptions, software licenses, cloud resources, content, intellectual property, business information, and data associated with the services.

Any administrative access, technical access, reseller access, management access, billing access, account access, DNS access, hosting access, software access, platform access, or other operational access maintained by INSIDX for service delivery purposes shall not constitute ownership by INSIDX.

Where INSIDX assists with domain registrations, renewals, transfers, SSL certificates, software licenses, Microsoft 365 subscriptions, cloud services, application deployments, website development, Odoo Community deployments, server provisioning, or similar services, the Customer expressly authorizes INSIDX to perform the required administrative and technical actions on the Customer’s behalf.

For Egyptian domain names (.EG, .COM.EG, and related extensions), the Customer authorizes INSIDX to assist in preparing, reviewing, submitting, and managing registration-related requests and documentation before the applicable registration authority or service provider. Such authorization shall not be interpreted as INSIDX being the registration authority, registrar, registry operator, or governmental authority responsible for approval decisions.

The Customer acknowledges that all approvals, rejections, registrations, renewals, transfers, suspensions, cancellations, licensing decisions, subscription decisions, eligibility determinations, and service-related decisions remain subject to the policies, procedures, technical requirements, and decisions of the applicable third-party provider, registrar, registry, software vendor, certificate authority, governmental authority, or competent authority.

The Customer further acknowledges that INSIDX acquires no ownership rights, beneficial interests, licensing rights, or intellectual property rights in any domain name, software license, subscription, cloud tenant, mailbox, website, database, application, content, or data solely by virtue of providing procurement, deployment, configuration, support, billing, management, administration, or technical services.

Any fees paid to INSIDX relate solely to the services provided by INSIDX and shall not be interpreted as granting ownership of any third-party product, software, service, platform, registry, infrastructure, intellectual property, or provider-owned resource beyond the rights granted by the applicable provider.

Nothing in these Terms shall be construed as creating a partnership, agency relationship, joint venture, employment relationship, franchise relationship, or fiduciary relationship between INSIDX and the Customer.

5. Customer Responsibilities

The Customer is solely responsible for all activities conducted through the Services, whether performed directly by the Customer or by any third party using the Customer’s account, credentials, systems, websites, servers, applications, domains, subscriptions, or resources.

The Customer agrees to use the Services in compliance with all applicable laws, regulations, governmental requirements, industry standards, and third-party policies.

The Customer shall be solely responsible for:

• All content hosted, stored, transmitted, processed, published, distributed, or made available through the Services;

• The accuracy, legality, ownership, licensing, and suitability of all content, information, data, software, and materials used through the Services;

• All websites, applications, databases, email accounts, software installations, DNS configurations, and server configurations under the Customer’s control;

• Compliance with intellectual property laws, copyright laws, trademark laws, privacy laws, data protection laws, consumer protection laws, and all other applicable legal requirements;

• Maintaining secure passwords, credentials, access controls, and account security measures;

• Maintaining appropriate backups of data unless expressly provided as part of a separate written service agreement;

• Ensuring that all software, content, and materials used through the Services are properly licensed and authorized.

For website design, development, deployment, maintenance, migration, or management services, the Customer remains solely responsible for all website content, images, videos, documents, trademarks, copyrights, legal notices, privacy policies, terms of service, business information, products, services, and regulatory compliance.

INSIDX does not review, verify, validate, approve, monitor, or assume responsibility for the legality, ownership, licensing, accuracy, suitability, or compliance of Customer content.

For hosting, VPS, dedicated server, cloud, email, domain, software, and related services, the Customer is solely responsible for all activities, communications, transactions, content, software, databases, user actions, and business operations conducted through the Services.

The Customer shall not use the Services for:

• Illegal activities;

• Fraudulent activities;

• Phishing activities;

• Malware distribution;

• Unauthorized access attempts;

• Spam or unsolicited communications;

• Intellectual property infringement;

• Copyright infringement;

• Trademark infringement;

• Distribution of harmful, abusive, defamatory, or unlawful content;

• Any activity that may disrupt, damage, impair, or negatively affect INSIDX, its infrastructure, its providers, or other customers.

The Customer acknowledges that INSIDX shall not be liable for any losses, damages, penalties, claims, disputes, investigations, regulatory actions, legal proceedings, intellectual property claims, data breaches, business interruptions, or other consequences arising from Customer content, Customer activities, Customer configurations, Customer decisions, or Customer use of the Services.

The Customer agrees to cooperate fully with INSIDX in connection with abuse investigations, legal requests, security incidents, compliance reviews, fraud prevention measures, and any investigation relating to the use of the Services.

Failure to comply with this Section may result in suspension, restriction, termination, or other actions deemed necessary by INSIDX without refund or compensation.

6. Account Security

The Customer is solely responsible for maintaining the confidentiality, security, and integrity of all account credentials, usernames, passwords, API keys, access tokens, authentication devices, recovery methods, and other account security information associated with the Services.

The Customer shall take all reasonable measures to prevent unauthorized access to their accounts, systems, services, domains, servers, websites, applications, email accounts, and related resources.

The Customer is responsible for all actions, activities, transactions, configurations, modifications, communications, and requests performed through their account, whether authorized by the Customer or resulting from the Customer’s failure to maintain adequate security measures.

INSIDX shall not be liable for any unauthorized access, account compromise, password theft, credential disclosure, phishing incident, malware infection, social engineering attack, data breach, service disruption, financial loss, or other damages arising from:

• Weak or compromised passwords;

• Failure to maintain account security;

• Unauthorized disclosure of credentials;

• Customer negligence;

• Third-party actions;

• Malware, phishing, or social engineering attacks targeting the Customer;

• Security incidents beyond the reasonable control of INSIDX.

The Customer must immediately notify INSIDX upon becoming aware of any suspected or actual unauthorized access, security incident, account compromise, credential exposure, or suspicious activity affecting any service.

INSIDX reserves the right to suspend, restrict, reset, lock, or otherwise secure any account where it reasonably believes that a security threat, compromise, abuse incident, fraud risk, or unauthorized access may exist.

Such actions may be taken without prior notice where reasonably necessary to protect the Customer, INSIDX, third-party providers, infrastructure, or other customers.

The Customer acknowledges that INSIDX cannot guarantee absolute security and that no online service, system, network, infrastructure, software platform, or communication method is completely secure against all threats or vulnerabilities.

The Customer remains responsible for implementing appropriate security measures, including but not limited to strong passwords, multi-factor authentication, access controls, software updates, malware protection, backup procedures, and internal security policies.

7. Payments and Billing

The Customer agrees to pay all fees, charges, taxes, renewals, subscriptions, usage fees, setup fees, licensing fees, service fees, and other applicable charges associated with the Services in accordance with the pricing and billing terms published by INSIDX or otherwise agreed in writing.

All invoices issued by INSIDX shall be due and payable on or before the stated due date unless otherwise specified in writing.

Services may be suspended, restricted, terminated, canceled, or otherwise affected if payment is not received by the applicable due date.

INSIDX reserves the right to refuse, suspend, delay, cancel, or terminate the provisioning, activation, renewal, transfer, or continuation of any service due to unpaid invoices, overdue balances, payment disputes, suspected fraud, or payment verification requirements.

The Customer is responsible for ensuring that valid and sufficient payment methods are maintained for all active services.

INSIDX may accept payments through various payment methods including, but not limited to:

• Credit Cards;

• Debit Cards;

• Bank Transfers;

• Instapay;

• Vodafone Cash;

• Electronic Payment Gateways;

• Account Credits;

• Other approved payment methods.

All payments made to INSIDX are non-refundable except as expressly provided in the applicable Refund and Cancellation Policy.

The Customer shall be responsible for any banking charges, transfer fees, currency conversion fees, intermediary bank fees, payment gateway charges, taxes, duties, governmental charges, or similar costs associated with payment transactions.

INSIDX reserves the right to modify pricing, service fees, subscription fees, renewal fees, licensing fees, or other charges at any time. Any such changes shall apply prospectively and shall not affect fees already paid for completed billing periods unless otherwise required by law or applicable provider policies.

Chargebacks, payment reversals, disputed transactions, unauthorized payment claims, or fraudulent payment disputes may result in immediate suspension, restriction, or termination of services without prior notice.

Where a chargeback, reversal, or payment dispute occurs, the Customer shall remain liable for:

• The original service fees;

• Administrative costs;

• Collection costs;

• Banking fees;

• Payment processing fees;

• Legal expenses;

• Any losses incurred by INSIDX arising from the disputed transaction.

INSIDX reserves the right to require additional identity verification, payment verification, documentation, or security checks before accepting, processing, renewing, transferring, or activating any service.

Failure to pay any invoice shall not relieve the Customer of any contractual obligation or liability incurred prior to service suspension or termination.

INSIDX may apply payments, credits, refunds, adjustments, or account balances to any outstanding invoices, fees, charges, or obligations owed by the Customer.

Unless otherwise agreed in writing, all invoices, payment confirmations, receipts, notices, and billing communications may be delivered electronically and shall be deemed valid and legally effective upon transmission.

8. Service Suspension and Termination

INSIDX reserves the right, at its sole discretion, to suspend, restrict, disable, terminate, cancel, remove, block, or otherwise limit access to any Service, Account, Server, Domain-related Service, Subscription, License, Website, Application, Database, Email Service, or other resource at any time where reasonably necessary to protect INSIDX, its infrastructure, its providers, its customers, or to comply with legal, regulatory, contractual, technical, operational, or security requirements.

Services may be suspended, restricted, or terminated without prior notice in circumstances including, but not limited to:

• Non-payment of invoices or outstanding balances;

• Violation of these Terms or any applicable policy;

• Violation of the Acceptable Use Policy (AUP);

• Abuse complaints;

• Spam activities;

• Malware distribution;

• Phishing activities;

• Fraudulent activities;

• Intellectual property infringement;

• Copyright infringement;

• Trademark infringement;

• Security threats;

• Unauthorized access attempts;

• Excessive resource usage;

• Legal requests;

• Court orders;

• Governmental directives;

• Requests from registrars, registries, certificate authorities, software vendors, infrastructure providers, or other Third-Party Providers;

• Activities that may disrupt, damage, impair, or negatively affect INSIDX, its infrastructure, its providers, or other customers.

INSIDX reserves the right to investigate suspected violations and may temporarily suspend services while such investigations are conducted.

The Customer agrees to cooperate fully with any investigation, compliance review, abuse review, fraud investigation, legal request, or security incident response relating to the Services.

Where reasonably possible, INSIDX may provide notice prior to suspension or termination; however, INSIDX shall not be obligated to provide advance notice where immediate action is deemed necessary.

Suspension or termination of a Service shall not relieve the Customer of any obligation to pay outstanding fees, charges, invoices, penalties, or other amounts owed to INSIDX.

INSIDX shall not be liable for any loss of revenue, loss of profits, loss of business, loss of contracts, loss of opportunities, loss of goodwill, loss of data, service interruption, or other damages arising from any suspension, restriction, termination, cancellation, or limitation of Services undertaken in accordance with these Terms.

Upon suspension or termination, INSIDX may restrict access to Services, remove content, disable accounts, revoke access credentials, cancel subscriptions, release allocated resources, reclaim IP addresses, terminate licenses, remove backups, or take any other action reasonably necessary to administer the affected Services.

Unless otherwise required by law or expressly agreed in writing, INSIDX shall have no obligation to retain, archive, restore, recover, or provide access to Customer data following service termination.

INSIDX reserves the right to refuse future service requests, account registrations, renewals, transfers, purchases, or other transactions from any Customer whose account has been suspended or terminated for abuse, fraud, non-payment, policy violations, security concerns, or other legitimate business reasons.

9. Data Ownership

The Customer shall retain all rights, title, ownership, and interests in and to all data, content, files, databases, emails, applications, websites, intellectual property, business information, customer records, and other materials stored, processed, transmitted, hosted, uploaded, generated, or maintained through the Services.

INSIDX does not claim ownership of any Customer data, content, intellectual property, trademarks, copyrights, databases, business information, software, websites, applications, communications, or other materials belonging to the Customer.

The Customer acknowledges and agrees that INSIDX may access, process, store, transfer, copy, backup, migrate, analyze, review, or otherwise handle Customer data solely to the extent reasonably necessary to:

• Provide the Services;

• Perform technical support;

• Maintain service functionality;

• Perform migrations;

• Troubleshoot technical issues;

• Respond to abuse reports;

• Investigate security incidents;

• Comply with legal obligations;

• Enforce these Terms and applicable policies.

The Customer remains solely responsible for:

• The legality of all data and content;

• Data accuracy and integrity;

• Data retention requirements;

• Regulatory compliance;

• Data backups unless otherwise agreed in writing;

• Data recovery requirements;

• Data protection obligations applicable to the Customer’s business.

INSIDX shall not be responsible for any loss, corruption, deletion, alteration, disclosure, unavailability, destruction, or inaccessibility of Customer data resulting from:

• Customer actions or omissions;

• Software failures;

• Third-party failures;

• Security incidents;

• Force majeure events;

• Service suspensions;

• Customer misconfigurations;

• Malware infections;

• Unauthorized access;

• Actions of registrars, registries, software vendors, cloud providers, infrastructure providers, or other third parties.

Any backup services provided by INSIDX shall be offered on a reasonable-effort basis unless otherwise expressly stated in a separate written agreement.

The Customer acknowledges that backups may not be complete, current, available, recoverable, or suitable for disaster recovery purposes and that the Customer remains responsible for maintaining independent backups of critical data.

Upon termination, expiration, cancellation, suspension, or non-renewal of Services, INSIDX may delete, remove, destroy, archive, or otherwise dispose of Customer data in accordance with operational requirements, applicable policies, provider requirements, legal obligations, and retention schedules.

Unless otherwise required by law or agreed in writing, INSIDX shall have no obligation to retain, preserve, archive, recover, restore, export, or provide access to Customer data after service termination.

Nothing in these Terms shall be interpreted as transferring ownership of Customer data to INSIDX, and all rights not expressly granted herein remain reserved to the Customer.

10. Limitation of Liability

To the maximum extent permitted by applicable law, INSIDX, its affiliates, directors, officers, employees, contractors, suppliers, licensors, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising from or relating to the use of, inability to use, suspension of, interruption of, or termination of any Service.

Without limitation, INSIDX shall not be liable for:

• Loss of profits;

• Loss of revenue;

• Loss of business;

• Loss of customers;

• Loss of contracts;

• Loss of goodwill;

• Loss of opportunities;

• Loss of anticipated savings;

• Loss of reputation;

• Loss of data;

• Data corruption;

• Service interruptions;

• System failures;

• Security incidents;

• Business downtime;

• Third-party actions or omissions;

• Delays in service provisioning;

• Domain registration failures;

• Domain transfer failures;

• Domain renewal failures;

• SSL certificate issuance failures;

• Software licensing issues;

• Cloud service interruptions;

• Email delivery failures;

• DNS failures;

• Force majeure events.

The Customer acknowledges that many Services depend on third-party providers, registrars, registries, certificate authorities, software vendors, cloud providers, infrastructure providers, payment processors, telecommunications providers, and other external parties beyond the reasonable control of INSIDX.

INSIDX does not guarantee uninterrupted availability, continuous operation, error-free performance, successful registration, successful transfer, successful renewal, successful provisioning, or uninterrupted accessibility of any Service.

Any service levels, uptime targets, support commitments, or performance objectives published by INSIDX shall be governed exclusively by the applicable Service Level Agreement (SLA), if any.

In no event shall INSIDX be liable for any damages arising from:

• Customer actions or omissions;

• Customer misconfigurations;

• Customer content;

• Customer software;

• Customer business decisions;

• Customer security failures;

• Third-party software defects;

• Third-party provider actions;

• Governmental actions;

• Regulatory actions;

• Court orders;

• Abuse investigations;

• Security incidents;

• Cyberattacks;

• Internet failures;

• Utility failures;

• Force majeure events.

To the fullest extent permitted by applicable law, the total aggregate liability of INSIDX arising out of or relating to any claim, dispute, loss, damage, or cause of action shall not exceed the total amount actually paid by the Customer to INSIDX for the specific Service giving rise to the claim during the three (3) months immediately preceding the event giving rise to such claim.

The limitations and exclusions set forth in this Section shall apply regardless of the legal theory asserted, whether in contract, tort, negligence, strict liability, statutory liability, or otherwise, and shall survive termination of the Services and these Terms.

Warranty Disclaimer

All Services are provided on an “AS IS”, “AS AVAILABLE”, and “WITH ALL FAULTS” basis to the maximum extent permitted by applicable law.
INSIDX makes no representations, warranties, guarantees, or assurances of any kind, whether express, implied, statutory, or otherwise, regarding any Service.

Without limitation, INSIDX expressly disclaims any warranty relating to:

– Merchantability;
– Fitness for a particular purpose;
– Non-infringement;
– Availability;
– Reliability;
– Performance;
– Security;
– Compatibility;
– Accuracy;
– Completeness;
– Continuous operation;
– Error-free operation;
– Business suitability.

INSIDX does not warrant or guarantee that:
– Any Service will operate without interruption;
– Any Service will be error-free;
– Any Service will be continuously available;
– Any Service will be secure from all threats or vulnerabilities;
– Any Service will meet the Customer’s specific requirements;
– Any Service will achieve any business, commercial, operational, marketing, financial, or technical objective.

INSIDX does not guarantee any particular outcome, result, performance level, revenue increase, profit increase, customer acquisition, search engine ranking, SEO performance, marketing result, business success, or commercial benefit arising from the use of any Service.

The Customer acknowledges that use of the Services is undertaken entirely at the Customer’s own risk.

11. Indemnification

The Customer agrees to defend, indemnify, and hold harmless INSIDX For Data Exchange LLC, its affiliates, directors, officers, employees, contractors, agents, suppliers, licensors, service providers, and partners from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, losses, judgments, penalties, fines, settlements, costs, and expenses, including reasonable legal fees and professional expenses, arising out of or relating to:

• The Customer’s use of the Services;

• The Customer’s violation of these Terms or any applicable policy;

• Customer Content;

• Customer Data;

• Customer websites, applications, software, databases, emails, domains, or business activities;

• Intellectual property infringement;

• Copyright infringement;

• Trademark infringement;

• Privacy violations;

• Data protection violations;

• Regulatory violations;

• Fraudulent activities;

• Illegal activities;

• Security incidents caused by the Customer;

• Customer misrepresentations;

• Customer negligence;

• Customer failure to comply with applicable laws, regulations, or third-party requirements.

The Customer further agrees to indemnify and hold harmless INSIDX from any claim, dispute, investigation, action, or proceeding arising from:

• Domain registrations;

• Domain ownership disputes;

• Domain transfer disputes;

• Domain renewal disputes;

• Trademark disputes;

• UDRP proceedings;

• Website content;

• Software licensing disputes;

• SSL certificate disputes;

• Email usage;

• Cloud service usage;

• Hosting activities;

• VPS or Dedicated Server activities;

• Odoo deployments;

• Microsoft 365 usage;

• Third-party provider actions relating to the Customer’s services.

INSIDX reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Customer.

The Customer agrees to cooperate fully with INSIDX in the defense, investigation, settlement, or resolution of any such matter.

The obligations contained in this Section shall survive the suspension, expiration, cancellation, or termination of any Service, Account, agreement, or relationship between the Customer and INSIDX.

12. Force Majeure

INSIDX shall not be liable for any delay, interruption, degradation, suspension, failure, unavailability, loss, damage, or inability to perform any obligation under these Terms where such event results from circumstances beyond the reasonable control of INSIDX.

Force Majeure events include, but are not limited to:

• Natural disasters;

• Floods;

• Fires;

• Earthquakes;

• Storms;

• Pandemics;

• Epidemics;

• Public health emergencies;

• War;

• Armed conflict;

• Terrorist acts;

• Civil unrest;

• Riots;

• Labor disputes;

• Strikes;

• Government actions;

• Regulatory actions;

• Court orders;

• Internet outages;

• Telecommunications failures;

• Utility failures;

• Power outages;

• Cyberattacks;

• Distributed Denial of Service (DDoS) attacks;

• Data center failures;

• Infrastructure failures;

• Hardware failures;

• Software failures;

• Third-party provider failures;

• Registrar failures;

• Registry failures;

• Certificate Authority failures;

• Cloud provider failures;

• Payment processor failures;

• Supply chain disruptions;

• Transportation disruptions;

• Acts or omissions of third parties beyond the reasonable control of INSIDX.

During any Force Majeure event, INSIDX may suspend, delay, modify, restrict, or otherwise adjust the provision of Services without incurring liability.

The Customer acknowledges that certain Services depend upon third-party infrastructure, networks, providers, registrars, registries, software vendors, cloud providers, certificate authorities, payment processors, and other external entities whose actions and availability are outside the reasonable control of INSIDX.

INSIDX shall not be responsible for any losses, damages, costs, business interruptions, data loss, service interruptions, delays, missed deadlines, or other consequences arising directly or indirectly from a Force Majeure event.

Where reasonably practicable, INSIDX may take commercially reasonable steps to mitigate the effects of a Force Majeure event; however, INSIDX does not guarantee uninterrupted operation, restoration timelines, recovery timeframes, or service availability during such events.

The obligations and rights contained in this Section shall survive the suspension, expiration, cancellation, or termination of any Service or agreement between INSIDX and the Customer.

13. Intellectual Property

All trademarks, service marks, trade names, logos, branding elements, software, source code, scripts, templates, designs, documentation, content, systems, processes, methodologies, proprietary materials, and intellectual property owned, developed, licensed, or used by INSIDX shall remain the exclusive property of INSIDX or its respective licensors.

Nothing contained in these Terms shall be interpreted as transferring, assigning, licensing, selling, or granting any ownership rights in INSIDX intellectual property to the Customer except as expressly permitted in writing.

The Customer shall retain ownership of all Customer Content, Customer Data, trademarks, business information, websites, applications, databases, materials, and intellectual property provided or owned by the Customer.

Where INSIDX provides website design, development, customization, deployment, migration, implementation, consulting, or related services, ownership of the final deliverables specifically created and paid for by the Customer may be transferred to the Customer upon full payment of all applicable fees, unless otherwise agreed in writing.

Any third-party software, frameworks, libraries, plugins, themes, templates, modules, licenses, applications, operating systems, open-source software, or proprietary software used in connection with the Services shall remain subject to the ownership rights, licensing terms, and intellectual property rights of their respective owners.

The Customer represents and warrants that any content, materials, software, trademarks, logos, images, documents, videos, audio files, data, or other materials supplied to INSIDX do not infringe upon the intellectual property rights or other rights of any third party.

INSIDX shall not be responsible for verifying ownership, licensing, authorization, or legal rights relating to Customer-provided materials.

The Customer agrees to indemnify and hold harmless INSIDX against any claim, dispute, investigation, proceeding, damage, liability, loss, or expense arising from Customer Content or Customer-provided intellectual property.

The Customer shall not copy, reproduce, distribute, modify, reverse engineer, decompile, resell, sublicense, exploit, or otherwise use INSIDX intellectual property except as expressly authorized in writing by INSIDX.

Nothing in these Terms shall grant either party ownership rights in the intellectual property of the other party except as expressly stated herein or agreed in a separate written agreement.

All rights not expressly granted under these Terms are reserved by their respective owners.

14. Governing Law and Jurisdiction

These Terms, all Services provided by INSIDX, and any dispute, claim, controversy, or matter arising out of or relating to the Services, these Terms, or the relationship between INSIDX and the Customer shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to any conflict of law principles.

The Customer irrevocably agrees that the competent courts of Cairo, Arab Republic of Egypt, shall have exclusive jurisdiction over any dispute, claim, action, proceeding, or controversy arising out of or relating to these Terms, the Services, or any related agreement, policy, or transaction.

The Customer expressly waives any objection based on jurisdiction, venue, forum non conveniens, or any similar legal doctrine and agrees that the courts of Cairo, Egypt, shall be the sole and exclusive forum for resolving such disputes.

Nothing in these Terms shall limit the right of INSIDX to seek injunctive relief, protective orders, debt recovery, enforcement actions, or other legal remedies in any competent jurisdiction where such action may be necessary to protect its rights, property, services, intellectual property, infrastructure, customers, or business interests.

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by applicable law.

15. Contact Information

Customers may contact INSIDX regarding these Terms, Services, billing matters, legal notices, abuse reports, privacy inquiries, compliance matters, or other service-related issues using the contact information below:

INSIDX For Data Exchange LLC

Address: 12 Nehro St, Merryland, Cairo, Arab Republic of Egypt

Phone: +20 100 198 4400

Email: legal@insidx.com

Website: https://insidx.com

Customer Portal: https://my.insidx.com

INSIDX may provide support, notices, updates, invoices, legal communications, service announcements, abuse notifications, renewal reminders, security notifications, and other communications through email, the customer portal, support tickets, SMS, telephone, messaging platforms, website notices, or other communication methods deemed appropriate by INSIDX.

The Customer is responsible for maintaining accurate and up-to-date contact information at all times.

INSIDX shall not be responsible for any missed notices, communications, invoices, warnings, security alerts, legal notices, renewal reminders, suspension notices, or other communications resulting from inaccurate, outdated, inaccessible, blocked, filtered, disabled, or otherwise unavailable Customer contact information.

Any notice, communication, invoice, notification, warning, reminder, request, approval, or legal communication transmitted by INSIDX using the Customer’s registered contact information shall be deemed received and legally effective upon transmission.

16. Entire Agreement / Severability

These Terms, together with all applicable policies, service-specific agreements, annexes, addenda, invoices, service orders, and documents incorporated by reference, constitute the entire agreement between INSIDX and the Customer with respect to the Services and supersede all prior or contemporaneous discussions, communications, proposals, representations, understandings, negotiations, agreements, or arrangements, whether oral, written, electronic, or otherwise.

The Customer acknowledges that they have not relied upon any statement, representation, warranty, promise, expectation, marketing material, advertisement, estimate, forecast, recommendation, or other communication not expressly set forth in these Terms or the applicable written agreements.

No waiver, modification, amendment, or variation of these Terms shall be valid unless made in writing by INSIDX or otherwise published through an official INSIDX communication channel.

If any provision of these Terms is determined by a court, tribunal, or competent authority to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be interpreted, modified, or limited to the minimum extent necessary to achieve its intended purpose, and the remaining provisions shall remain in full force and effect.

The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms.

No failure or delay by INSIDX in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power, or privilege preclude any further exercise thereof.

The rights and remedies provided under these Terms are cumulative and in addition to any rights and remedies available under applicable law.

These Terms shall remain binding upon and inure to the benefit of INSIDX, the Customer, and their respective successors, permitted assigns, representatives, administrators, and legal successors.

DOMAIN REGISTRATION AGREEMENT

Effective Date: Jan 2025

This Domain Registration Agreement (“Agreement”) governs all domain name registration, renewal, transfer, DNS management, and related services provided by INSIDX For Data Exchange LLC (“INSIDX”).

By ordering, registering, renewing, transferring, managing, or using any domain-related service through INSIDX, the Customer acknowledges that they have read, understood, and agreed to be legally bound by this Agreement, together with the General Terms & Conditions and any applicable policies.

This Agreement applies to all domain extensions, including but not limited to generic top-level domains (gTLDs), country-code top-level domains (ccTLDs), and Egyptian domain extensions such as .EG and .COM.EG.

1. Scope of Domain Services

INSIDX may provide domain-related services including, but not limited to:

• Domain name registration;

• Domain name renewal;

• Domain name transfer;

• DNS management;

• Nameserver management;

• WHOIS and registration data management;

• Domain administration assistance;

• Domain-related technical support;

• Domain-related consulting services.

Certain domain services may be provided directly by INSIDX, while others may be supplied through registrars, registries, resellers, or other third-party providers.

INSIDX acts solely as an independent technology service provider and does not operate any domain registry unless expressly stated otherwise in writing.

2. Customer Authorization

By submitting a domain registration, renewal, transfer, modification, or management request, the Customer expressly authorizes INSIDX to act on the Customer’s behalf for the purpose of processing, administering, managing, supporting, renewing, transferring, or maintaining the requested domain-related services.

Such authorization is strictly limited to administrative and technical activities necessary to provide the requested services and shall not be interpreted as granting ownership of the domain name to INSIDX.

The Customer acknowledges that INSIDX may communicate with registrars, registries, registration authorities, certificate providers, and other service providers as necessary to process domain-related requests on behalf of the Customer.

3. Domain Ownership

The registered domain holder (Registrant) shall remain the sole legal owner of the domain name, subject to the policies and requirements of the applicable registrar, registry, and governing authority.

The Customer acknowledges that payment of fees to INSIDX does not transfer ownership of the domain name to INSIDX and does not create any ownership interest for INSIDX in the domain.

Administrative access, DNS management, billing management, technical support, or any other operational assistance provided by INSIDX shall not be interpreted as ownership of the domain by INSIDX.

INSIDX shall not claim ownership of any domain name solely because INSIDX assisted in registration, renewal, transfer, DNS management, billing, administration, or technical support activities.

4. Registration Requirements

The Customer is solely responsible for providing complete, accurate, current, and verifiable information for any domain registration, renewal, transfer, modification, or related request.

The Customer represents and warrants that all information submitted in connection with a domain name, including registrant information, administrative contact information, technical contact information, billing information, supporting documentation, and eligibility information, is accurate, complete, and lawful.

The Customer shall promptly update any registration information that becomes inaccurate, incomplete, outdated, or misleading.

INSIDX may request identification documents, business registration documents, authorization letters, trademark documents, proof of eligibility, proof of ownership, or any other supporting documentation required by applicable registrars, registries, registration authorities, governmental authorities, or third-party providers.

The Customer acknowledges that failure to provide accurate information or required documentation may result in:

• Rejection of the registration request;

• Suspension of the domain name;

• Cancellation of the domain name;

• Transfer restrictions;

• Verification failures;

• Regulatory actions;

• Other actions required by the applicable authority or provider.

For domain extensions subject to special eligibility requirements, residency requirements, business requirements, trademark requirements, governmental requirements, or other registration conditions, the Customer shall be solely responsible for satisfying such requirements.

For Egyptian domain names (.EG, .COM.EG, and related extensions), the Customer acknowledges that registration may require additional documentation, approvals, verification procedures, eligibility requirements, or administrative reviews imposed by the applicable registration authority.

INSIDX may assist the Customer in preparing, reviewing, submitting, or managing registration-related documentation; however, INSIDX does not guarantee approval, registration, renewal, transfer, acceptance, eligibility determination, or continued registration of any domain name.

The Customer acknowledges that all registration decisions remain solely subject to the policies, requirements, technical procedures, administrative reviews, and decisions of the applicable registrar, registry, registration authority, or competent authority.

The Customer shall be solely responsible for ensuring that the requested domain name does not infringe any trademark, trade name, intellectual property right, contractual right, legal restriction, or other right of any third party.

INSIDX shall have no obligation to verify the legal availability, trademark status, ownership rights, commercial use rights, or regulatory compliance of any requested domain name.

The Customer assumes full responsibility for any consequences arising from inaccurate registration information, eligibility failures, documentation deficiencies, trademark disputes, ownership disputes, or violations of applicable registration requirements.

5. Domain Renewals

The Customer is solely responsible for ensuring that all domain names are renewed prior to their expiration dates.
INSIDX may, but shall not be obligated to, provide renewal reminders, expiration notices, billing notifications, invoices, account alerts, or other communications relating to domain renewals.
The Customer acknowledges that failure to receive any reminder, invoice, email, notification, SMS, support message, or other communication shall not relieve the Customer of the responsibility to monitor and renew domain names before expiration.
Domain renewal requests shall be subject to:

• Payment of all applicable renewal fees;

• Compliance with registrar and registry requirements;

• Applicable renewal deadlines;

• Verification requirements;

• Technical requirements imposed by the applicable provider.

The Customer acknowledges that expired domain names may become subject to:

• Suspension;

• Redemption fees;

• Recovery fees;

• Transfer restrictions;

• Additional administrative requirements;

• Deletion;

• Re-registration by third parties;

• Permanent loss of the domain name.

INSIDX does not guarantee the successful renewal, recovery, restoration, redemption, or continued availability of any domain name after its expiration date.

Where automatic renewal services are offered, the Customer remains solely responsible for maintaining valid payment methods, accurate billing information, and sufficient funds to process renewal transactions.

INSIDX shall not be liable for any loss, damage, interruption of business, loss of revenue, loss of customers, loss of email services, loss of website functionality, loss of data, reputational damage, or any other consequence resulting from:

• Failure to renew a domain name;

• Failed payment transactions;

• Expired payment methods;

• Registrar actions;

• Registry actions;

• Third-party provider actions;

• Customer inaction;

• Customer failure to maintain accurate contact information.

The Customer acknowledges that renewal pricing may change from time to time due to changes imposed by registrars, registries, currency fluctuations, taxes, governmental fees, provider pricing adjustments, or other factors beyond the reasonable control of INSIDX.
All renewal requests remain subject to acceptance, availability, and processing by the applicable registrar, registry, or registration authority.

6. Domain Transfers

The Customer may request the transfer of a domain name to or from INSIDX, subject to the requirements, policies, procedures, technical restrictions, and approval processes of the applicable registrar, registry, registration authority, and third-party provider.

The Customer is solely responsible for ensuring that all transfer requirements have been satisfied prior to submitting a transfer request, including but not limited to:

• Providing accurate transfer information;

• Providing valid authorization codes (EPP/Auth Codes) where applicable;

• Unlocking the domain name where required;

• Completing any required verification procedures;

• Paying all applicable transfer fees;

• Complying with registrar and registry transfer policies.

The Customer acknowledges that transfer requests may be delayed, denied, rejected, canceled, suspended, or restricted due to:

• Registrar policies;

• Registry policies;

• Lock status restrictions;

• Incomplete information;

• Verification failures;

• Ownership disputes;

• Fraud prevention measures;

• Court orders;

• Regulatory requirements;

• Technical limitations;

• Third-party provider decisions.

INSIDX may assist the Customer in preparing, submitting, tracking, managing, or supporting transfer requests; however, INSIDX does not guarantee the successful completion, approval, acceptance, timing, or outcome of any transfer request.

The Customer acknowledges that domain transfer timelines vary depending upon the applicable registrar, registry, registration authority, technical requirements, verification processes, and other factors beyond the reasonable control of INSIDX.

INSIDX shall not be liable for any delay, rejection, suspension, cancellation, failed transfer, loss of registration opportunity, interruption of services, loss of business, loss of revenue, loss of email services, loss of website functionality, or other damages arising from any domain transfer request.

Where a domain transfer is initiated away from INSIDX, the Customer remains responsible for all outstanding invoices, fees, charges, obligations, or liabilities incurred prior to completion of the transfer.

INSIDX reserves the right to deny, delay, suspend, or refuse to process a transfer request where:

• Outstanding balances remain unpaid;

• Fraud is suspected;

• Verification requirements have not been satisfied;

• Legal disputes exist;

• Court orders exist;

• Regulatory requirements apply;

• Transfer restrictions imposed by the applicable registrar, registry, or authority remain in effect.

The Customer acknowledges that completion of a transfer request does not affect the applicability of any prior obligations, liabilities, indemnification obligations, payment obligations, or legal responsibilities arising before the transfer date.

All transfer requests remain subject to the final approval, processing, and technical implementation of the applicable registrar, registry, registration authority, or third-party provider.

7. WHOIS and Registration Data

The Customer is solely responsible for ensuring that all registration data, contact information, ownership information, administrative information, technical information, billing information, and other domain-related records provided in connection with a domain name are accurate, complete, current, and maintained throughout the registration period.

The Customer shall promptly update any registration information that becomes inaccurate, incomplete, outdated, misleading, or no longer valid.

The Customer acknowledges that registrars, registries, registration authorities, governmental authorities, dispute resolution providers, and other authorized entities may require access to registration information in accordance with applicable laws, regulations, policies, and operational requirements.

INSIDX may collect, process, store, update, transmit, verify, or disclose registration data where reasonably necessary to:

• Register a domain name;

• Renew a domain name;

• Transfer a domain name;

• Verify ownership;

• Satisfy registrar or registry requirements;

• Respond to legal requests;

• Respond to abuse reports;

• Investigate fraud;

• Investigate security incidents;

• Comply with applicable laws and regulations;

• Enforce these Terms and related policies.

The Customer acknowledges that registration information may be processed by third-party registrars, registries, registration authorities, verification providers, dispute resolution providers, governmental authorities, and other service providers involved in domain administration.

Where WHOIS, RDAP, registration directory services, ownership verification systems, or other public registration systems are applicable, certain registration information may be published, disclosed, processed, restricted, redacted, or otherwise handled in accordance with applicable registrar, registry, governmental, privacy, and regulatory requirements.

INSIDX does not guarantee the availability, accuracy, privacy, publication, redaction, accessibility, retention, or functionality of any WHOIS, RDAP, registration directory, ownership verification, or domain information service.

The Customer acknowledges that inaccurate, false, misleading, incomplete, unverifiable, or outdated registration information may result in:

• Registration rejection;

• Registration suspension;

• Domain suspension;

• Domain cancellation;

• Transfer restrictions;

• Verification failures;

• Compliance actions;

• Registrar actions;

• Registry actions;

• Other actions imposed by the applicable authority.

INSIDX shall not be liable for any suspension, cancellation, transfer restriction, ownership dispute, verification failure, disclosure, publication, redaction, privacy limitation, or other consequence resulting from registration data requirements imposed by registrars, registries, registration authorities, governmental authorities, or applicable law.

The Customer authorizes INSIDX to communicate with registrars, registries, registration authorities, verification providers, dispute resolution providers, governmental authorities, and other authorized entities regarding registration data where reasonably necessary to administer domain-related services.

All registration data remains subject to the applicable Privacy Policy, registrar policies, registry requirements, registration authority requirements, and applicable laws and regulations.

8. Egyptian Domain Names (.EG Domains)

The Customer acknowledges that Egyptian domain names, including but not limited to .EG, .COM.EG, .NET.EG, .ORG.EG, and any other Egyptian domain extensions, may be subject to special registration requirements, eligibility requirements, documentation requirements, verification procedures, regulatory requirements, administrative reviews, and approval processes imposed by the applicable registration authority or competent authority.

INSIDX may assist Customers in preparing, reviewing, submitting, managing, tracking, or supporting domain registration requests and related documentation for Egyptian domain names; however, INSIDX does not operate, control, own, administer, or represent the applicable Egyptian domain registry, registration authority, governmental authority, or approval authority.

The Customer expressly authorizes INSIDX to communicate with registration authorities, registrars, governmental entities, and other authorized parties solely for the purpose of facilitating domain-related requests on the Customer’s behalf.

The Customer acknowledges that INSIDX acts solely as an independent technology service provider and administrative facilitator and does not guarantee:

• Registration approval;

• Registration acceptance;

• Registration eligibility;

• Domain availability;

• Domain renewal approval;

• Domain transfer approval;

• Continued registration;

• Continued availability;

• Processing timelines;

• Decisions made by the applicable authority.

All registration, approval, rejection, suspension, cancellation, renewal, transfer, ownership verification, eligibility verification, compliance review, documentation review, and administrative decisions relating to Egyptian domain names remain solely within the authority of the applicable registry, registrar, registration authority, governmental authority, or competent authority.

The Customer shall be solely responsible for:

• Providing accurate information;

• Providing complete documentation;

• Maintaining eligibility requirements;

• Maintaining ownership rights;

• Maintaining trademark rights where applicable;

• Complying with all applicable registration requirements;

• Complying with all applicable laws and regulations.

INSIDX shall not be liable for any delay, rejection, refusal, suspension, cancellation, transfer restriction, ownership dispute, eligibility dispute, documentation dispute, regulatory action, administrative action, or other decision relating to an Egyptian domain name that is made by any registrar, registry, registration authority, governmental authority, or competent authority.

The Customer acknowledges that registration requirements, documentation requirements, eligibility requirements, fees, processing procedures, administrative procedures, and technical requirements for Egyptian domain names may change at any time without notice as determined by the applicable authority.

Any assistance provided by INSIDX in connection with Egyptian domain names shall be performed on a reasonable-effort basis and shall not be interpreted as a guarantee of approval, registration, renewal, transfer, ownership rights, or continued operation of the requested domain name.

Nothing in this Agreement shall be interpreted as granting INSIDX any ownership rights, registration authority powers, governmental authority powers, approval authority powers, or exclusive rights relating to any Egyptian domain name.

9. Third-Party Registrars and Registries

The Customer acknowledges and agrees that domain name registrations, renewals, transfers, DNS services, registration records, WHOIS/RDAP services, and other domain-related services may be provided, processed, administered, or governed by third-party registrars, registries, registration authorities, resellers, or other service providers.

INSIDX may utilize one or more third-party registrars, registries, registration authorities, resellers, or service providers to facilitate domain-related services on behalf of the Customer.

The Customer acknowledges that all domain-related services remain subject to:

• Registrar policies;

• Registry policies;

• Registration authority requirements;

• Technical requirements;

• Verification requirements;

• Eligibility requirements;

• Dispute resolution procedures;

• Applicable laws and regulations;

• Operational decisions made by the applicable provider.

The Customer agrees to comply with all applicable registrar, registry, and registration authority policies that govern the requested domain name.

INSIDX may require the Customer to accept, acknowledge, comply with, or become bound by additional registrar, registry, registration authority, or provider-specific agreements where required.

The Customer acknowledges that registrars, registries, and registration authorities may:

• Reject registrations;

• Reject renewals;

• Reject transfers;

• Suspend domains;

• Cancel domains;

• Modify registration requirements;

• Request verification;

• Request documentation;

• Restrict services;

• Impose technical limitations;

• Enforce compliance requirements.

INSIDX shall not be responsible for any action, omission, decision, delay, suspension, cancellation, transfer restriction, pricing change, policy change, service interruption, technical limitation, or other event resulting from the actions or decisions of any registrar, registry, registration authority, or third-party provider.

The Customer acknowledges that domain pricing, renewal fees, transfer fees, redemption fees, restoration fees, verification requirements, eligibility requirements, and operational procedures may change at any time due to changes imposed by third-party providers.

INSIDX does not guarantee the continued availability, registration, renewal, transferability, pricing, operation, or maintenance of any domain name that depends upon a third-party registrar, registry, registration authority, or service provider.

Where a registrar, registry, registration authority, governmental authority, court, dispute resolution provider, or other competent authority requires action relating to a domain name, INSIDX may comply with such requirement without liability to the Customer.

The Customer acknowledges that certain domain disputes, ownership disputes, transfer disputes, trademark disputes, UDRP proceedings, court proceedings, regulatory actions, or compliance actions may be administered directly by the applicable registrar, registry, registration authority, dispute resolution provider, or competent authority.

INSIDX acts solely as an independent technology service provider and administrative intermediary and shall not be liable for the decisions, actions, requirements, approvals, rejections, delays, or policies of any registrar, registry, registration authority, or third-party provider.

10. Domain Suspension and Cancellation

INSIDX reserves the right to suspend, restrict, lock, disable, cancel, refuse to renew, refuse to transfer, or otherwise limit domain-related services where reasonably necessary to comply with legal, regulatory, contractual, operational, security, registrar, registry, or registration authority requirements.

A domain name may be suspended, restricted, canceled, or otherwise affected for reasons including, but not limited to:

• Non-payment of applicable fees;

• Violation of this Agreement;

• Violation of the General Terms & Conditions;

• Violation of applicable registrar or registry policies;

• Inaccurate, false, incomplete, misleading, or unverifiable registration information;

• Failure to satisfy eligibility requirements;

• Failure to provide required documentation;

• Fraudulent activities;

• Abuse complaints;

• Phishing activities;

• Malware distribution;

• Spam activities;

• Intellectual property infringement;

• Trademark disputes;

• Copyright disputes;

• UDRP proceedings;

• Court orders;

• Governmental directives;

• Regulatory actions;

• Security incidents;

• Registrar actions;

• Registry actions;

• Registration authority actions;

• Any activity deemed unlawful or harmful.

The Customer acknowledges that registrars, registries, registration authorities, governmental authorities, dispute resolution providers, courts, and other competent authorities may independently suspend, restrict, transfer, lock, cancel, or otherwise affect a domain name in accordance with their applicable policies and procedures.

INSIDX may comply with any request, directive, order, notice, policy requirement, dispute resolution decision, regulatory requirement, or legal obligation relating to a domain name without liability to the Customer.

Where reasonably possible, INSIDX may attempt to notify the Customer before taking action; however, INSIDX shall not be obligated to provide prior notice where immediate action is required by law, policy, security requirements, abuse prevention measures, registrar requirements, registry requirements, or other operational necessities.

The Customer remains responsible for all fees, charges, obligations, liabilities, and responsibilities associated with a domain name regardless of any suspension, restriction, lock, cancellation, transfer hold, or other administrative action.

INSIDX shall not be liable for any loss of business, loss of revenue, loss of customers, loss of email services, loss of website functionality, loss of data, reputational damage, interruption of operations, or any other damages arising from the suspension, restriction, cancellation, transfer, lock, deletion, or modification of a domain name by a registrar, registry, registration authority, governmental authority, dispute resolution provider, court, or other competent authority.

The Customer acknowledges that certain domain names may be permanently deleted, become unavailable, be transferred to another party, enter redemption periods, incur additional fees, or become subject to other restrictions following suspension, expiration, cancellation, or administrative action.

Nothing in this Agreement shall obligate INSIDX to maintain, restore, recover, redeem, renew, transfer, or preserve any domain name where such action is not reasonably possible or is prohibited by the applicable registrar, registry, registration authority, provider policy, legal requirement, or competent authority decision.

11. Domain Disputes and Trademark Claims

The Customer acknowledges and agrees that INSIDX is not responsible for determining the legal ownership, entitlement, trademark rights, intellectual property rights, commercial rights, or lawful use of any domain name.

The Customer is solely responsible for ensuring that any requested domain name, registration, renewal, transfer, use, publication, or operation does not infringe upon the rights of any third party, including but not limited to trademark rights, trade name rights, copyright rights, intellectual property rights, contractual rights, privacy rights, publicity rights, or other legal rights.

INSIDX does not conduct trademark searches, legal reviews, ownership investigations, intellectual property assessments, or legal availability determinations for any domain name.

The Customer acknowledges that domain names may become subject to:

• Trademark disputes;

• Ownership disputes;

• UDRP proceedings;

• URS proceedings;

• Court proceedings;

• Arbitration proceedings;

• Regulatory investigations;

• Administrative proceedings;

• Registry compliance actions;

• Registrar compliance actions;

• Governmental actions.

The Customer agrees that any dispute relating to a domain name, including ownership disputes, trademark disputes, transfer disputes, registration disputes, renewal disputes, eligibility disputes, intellectual property disputes, or similar claims, shall be resolved directly between the affected parties and the applicable registrar, registry, dispute resolution provider, court, arbitration body, governmental authority, or competent authority.

INSIDX shall have no obligation to investigate, mediate, arbitrate, resolve, determine, or adjudicate any dispute relating to a domain name.

Where INSIDX receives a complaint, dispute notice, legal request, cease-and-desist notice, trademark claim, court order, arbitration order, UDRP decision, governmental request, registrar instruction, registry instruction, or other notice relating to a domain name, INSIDX may take any action reasonably necessary to comply with applicable requirements, including:

• Locking a domain name;

• Restricting modifications;

• Suspending services;

• Providing registration information where legally required;

• Cooperating with investigations;

• Complying with dispute resolution decisions;

• Complying with court orders;

• Complying with registrar or registry instructions.

The Customer agrees to fully cooperate with any investigation, verification process, dispute proceeding, arbitration proceeding, court proceeding, registrar review, registry review, or regulatory inquiry relating to a domain name.

The Customer shall indemnify, defend, and hold harmless INSIDX from and against any claims, disputes, proceedings, investigations, liabilities, damages, losses, penalties, costs, expenses, legal fees, or settlements arising from:

• Domain ownership disputes;

• Trademark claims;

• Intellectual property claims;

• Registration disputes;

• Transfer disputes;

• Renewal disputes;

• Domain usage disputes;

• Customer-provided information;

• Customer activities relating to a domain name.

INSIDX shall not be liable for any suspension, transfer, cancellation, lock, restriction, loss, deletion, modification, dispute outcome, or other action affecting a domain name arising from any trademark claim, ownership dispute, legal proceeding, arbitration proceeding, registrar action, registry action, dispute resolution decision, governmental action, or competent authority decision.

The Customer acknowledges that the registration or use of a domain name does not guarantee ownership rights, trademark rights, intellectual property rights, commercial rights, or protection against third-party claims.

12. Limitation of Liability

To the maximum extent permitted by applicable law, INSIDX shall not be liable for any direct, indirect, incidental, consequential, special, punitive, exemplary, or economic damages arising out of or relating to:

• Domain registrations;

• Domain renewals;

• Domain transfers;

• Domain suspensions;

• Domain cancellations;

• Domain disputes;

• Trademark claims;

• UDRP or other dispute resolution proceedings;

• Registrar actions;

• Registry actions;

• Registration authority actions;

• Verification requirements;

• Documentation requirements;

• Third-party provider actions or omissions.

INSIDX does not guarantee:

• Domain availability;

• Successful registration;

• Successful renewal;

• Successful transfer;

• Continued registration;

• Continued availability;

• Protection against disputes;

• Protection against third-party claims;

• Any specific outcome relating to a domain name.

The Customer acknowledges that domain-related services depend upon registrars, registries, registration authorities, governmental authorities, dispute resolution providers, and other third parties whose actions and decisions are beyond the reasonable control of INSIDX.

Without limiting any provisions contained in the General Terms & Conditions, INSIDX shall not be liable for any loss of profits, loss of revenue, loss of business, loss of customers, loss of goodwill, loss of opportunities, loss of data, interruption of operations, reputational damage, or other losses arising from any domain-related service.

The Limitation of Liability provisions contained in the General Terms & Conditions are incorporated into this Agreement by reference and shall apply fully to all domain-related services provided by INSIDX.

In the event of any conflict between this Section and the General Terms & Conditions, the provision providing the greatest protection to INSIDX shall apply to the maximum extent permitted by applicable law.

13. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.

The Governing Law and Jurisdiction provisions contained in the INSIDX General Terms & Conditions are incorporated into this Agreement by reference and shall apply fully to this Agreement and all domain-related services provided by INSIDX.

Any dispute, claim, controversy, proceeding, or matter arising out of or relating to domain registrations, renewals, transfers, ownership, administration, DNS services, registration data, domain disputes, trademark claims, or any other domain-related service shall be subject to the jurisdiction and dispute resolution provisions set forth in the General Terms & Conditions.

Nothing in this Agreement shall limit the right of INSIDX, any registrar, registry, registration authority, dispute resolution provider, governmental authority, or competent authority to take actions permitted under applicable laws, regulations, registry policies, registrar agreements, dispute resolution procedures, court orders, or administrative requirements.

The Customer acknowledges that certain domain-related disputes may be subject to registrar policies, registry policies, UDRP proceedings, URS proceedings, arbitration proceedings, administrative proceedings, court proceedings, governmental actions, or other dispute resolution mechanisms established by the applicable authority or provider.

14. Contact Information

For questions, notices, legal inquiries, domain registration matters, domain renewals, domain transfers, ownership verification requests, dispute-related matters, compliance inquiries, trademark claims, abuse reports, or other domain-related issues, Customers may contact INSIDX using the following details:

INSIDX For Data Exchange LLC

Address: 12 Nehro St, Merryland, Cairo, Egypt
Phone: +20 100 198 4400
Email: legal@insidx.com
Website: https://insidx.com

Customer Portal: https://my.insidx.com

INSIDX may communicate with the Customer regarding domain-related services through email, support tickets, the customer portal, telephone, SMS, messaging applications, registrar communications, registry communications, or other communication methods reasonably deemed appropriate.

The Customer is solely responsible for maintaining accurate and current contact information at all times.

INSIDX shall not be responsible for any missed notices, transfer requests, renewal notices, verification requests, dispute notifications, registrar communications, registry communications, legal notices, or other communications resulting from inaccurate, outdated, inaccessible, blocked, filtered, disabled, or otherwise unavailable Customer contact information.

Any notice, communication, approval request, verification request, transfer notice, renewal notice, dispute notice, compliance notice, legal communication, or other correspondence transmitted by INSIDX to the Customer’s registered contact information shall be deemed delivered and legally effective upon transmission.

The Contact Information provisions contained in the General Terms & Conditions shall apply to this Agreement to the extent not inconsistent with the terms of this Agreement.

HOSTING SERVICES AGREEMENT

Effective Date: Jan 2025

This Hosting Services Agreement (“Agreement”) governs all hosting, infrastructure, server, cloud, VPS, dedicated server, reseller hosting, email hosting, backup, management, deployment, and related services provided by INSIDX For Data Exchange LLC (“INSIDX”).

By ordering, purchasing, activating, renewing, upgrading, managing, supporting, configuring, or using any hosting-related service provided by INSIDX, the Customer acknowledges that they have read, understood, and agreed to be legally bound by this Agreement, together with the General Terms & Conditions and any applicable policies.

This Agreement applies to all hosting-related services provided by INSIDX whether supplied directly by INSIDX or through third-party providers, infrastructure providers, cloud providers, data centers, software vendors, or other service providers.

1. Scope of Hosting Services

INSIDX may provide hosting and infrastructure-related services including, but not limited to:

• Shared Hosting Services;

• Reseller Hosting Services;

• Virtual Private Servers (VPS);

• Dedicated Servers;

• Cloud Infrastructure Services;

• Managed Hosting Services;

• Email Hosting Services;

• Backup Services;

• DNS Services;

• Website Hosting Services;

• Application Hosting Services;

• Odoo Community Deployments;

• Server Management Services;

• Server Monitoring Services;

• Migration Services;

• Infrastructure Consulting Services;

• Related technical services.

Certain services may be provided directly by INSIDX while other services may be supplied, provisioned, licensed, hosted, or operated through third-party providers, cloud providers, infrastructure providers, software vendors, or data centers.

INSIDX reserves the right to modify, replace, discontinue, upgrade, migrate, suspend, or change any hosting service, infrastructure component, software component, configuration, or technology platform where reasonably necessary for operational, technical, security, business, or legal reasons.

2. Service Provisioning and Activation

Hosting services shall be provisioned after successful payment verification, fraud screening, identity verification (where applicable), resource availability, and completion of any required administrative procedures.

Provisioning times are estimates only and do not constitute guaranteed delivery times.

INSIDX reserves the right to delay, reject, suspend, cancel, or refuse provisioning of any service where:

• Fraud is suspected;

• Verification requirements are not satisfied;

• Required information is missing;

• Technical limitations exist;

• Resource availability is limited;

• Legal or regulatory concerns exist;

• Provider restrictions apply.

The Customer acknowledges that provisioning timelines may be affected by third-party providers, infrastructure providers, software vendors, cloud providers, registrars, licensing providers, or circumstances beyond the reasonable control of INSIDX.

3. Customer Responsibilities

The Customer is solely responsible for all activities, operations, content, applications, software, communications, data, configurations, and resources associated with the hosting services provided by INSIDX.

The Customer shall use the Services in compliance with all applicable laws, regulations, industry standards, provider requirements, and applicable INSIDX policies.

The Customer is solely responsible for:

• All websites, applications, databases, software, and services hosted through the Services;

• All content stored, transmitted, processed, distributed, or published through the Services;

• Server configurations under the Customer’s control;

• Account security and access management;

• Compliance with applicable laws and regulations;

• Maintaining valid licenses for software installed by the Customer;

• Data backup and disaster recovery planning;

• Monitoring resource usage;

• Securing applications, websites, databases, and operating systems;

• Updating software, plugins, modules, themes, and applications under the Customer’s control.

The Customer shall not use the Services for:

• Illegal activities;

• Fraudulent activities;

• Phishing activities;

• Malware distribution;

• Ransomware activities;

• Botnet operations;

• Spam or unsolicited communications;

• Cryptocurrency mining unless expressly authorized in writing by INSIDX;

• Unauthorized network scanning;

• Unauthorized penetration testing;

• Intellectual property infringement;

• Copyright infringement;

• Trademark infringement;

• Distribution of unlawful, harmful, abusive, defamatory, or malicious content;

• Activities that may disrupt, degrade, impair, or negatively affect the Services, infrastructure, providers, networks, or other customers.

The Customer is solely responsible for ensuring that all hosted content, software, applications, databases, websites, email services, and business operations comply with applicable laws and third-party rights.

For VPS, Dedicated Server, Cloud Infrastructure, and similar services, the Customer assumes full administrative responsibility for the operating system, software stack, security configuration, user management, firewall configuration, backups, updates, patches, and all activities performed on the server unless otherwise expressly agreed in a separate written managed services agreement.

Where INSIDX deploys, installs, configures, migrates, or supports applications, including Odoo Community deployments, control panels, web servers, databases, or similar software, the Customer remains solely responsible for the operation, configuration, content, compliance, and business use of such applications after deployment.

INSIDX shall not be responsible for any loss, damage, liability, claim, investigation, penalty, service interruption, abuse complaint, blacklist listing, security incident, or regulatory action resulting from the Customer’s use of the Services, hosted content, software, applications, business operations, configurations, or activities.

The Customer agrees to cooperate fully with INSIDX regarding abuse reports, security incidents, compliance reviews, legal requests, provider inquiries, investigations, and corrective actions relating to the Services.

Failure to comply with this Section may result in service suspension, resource restriction, account limitation, termination, removal of content, cancellation of services, or other actions deemed reasonably necessary by INSIDX without refund or compensation.

4. Resource Usage and Fair Use Policy

To ensure service stability, security, reliability, and fair access to resources for all customers, the Customer agrees to use the Services in a reasonable and responsible manner.

The Customer shall not use the Services in a way that causes excessive, abnormal, harmful, disruptive, or unreasonable consumption of server resources, network resources, storage resources, or infrastructure resources.

Resource usage may include, but is not limited to:

• CPU utilization;

• Memory (RAM) utilization;

• Disk space usage;

• Disk I/O usage;

• Network bandwidth usage;

• Email sending activity;

• Database utilization;

• Concurrent processes;

• Concurrent connections;

• Backup storage;

• System resources;

• Other infrastructure resources.

For Shared Hosting and Reseller Hosting Services, the Customer shall not:

• Consume excessive CPU resources;

• Consume excessive RAM resources;

• Run resource-intensive processes that negatively affect other customers;

• Operate cryptocurrency mining software;

• Operate proxy services without authorization;

• Operate public file-sharing services without authorization;

• Conduct large-scale bulk email campaigns;

• Use the Services in a manner that degrades server performance.

INSIDX reserves the right to implement resource limitations, throttling mechanisms, process restrictions, account limitations, email limitations, connection limitations, storage limitations, bandwidth limitations, or other operational controls where reasonably necessary to maintain service stability.

For Shared Hosting Services, sending more than one hundred (100) emails per hour from a hosting account may be restricted, limited, suspended, or blocked to protect server stability, service quality, and IP reputation.

Customers requiring higher email sending limits may be required to:

• Upgrade to a VPS or Dedicated Server;

• Use a dedicated mail server;

• Use a third-party email delivery service;

• Use a professional SMTP service approved by INSIDX.

For VPS, Dedicated Server, and Cloud Infrastructure Services, Customers may utilize the resources allocated to their service; however, activities that create excessive network abuse, security risks, infrastructure instability, denial-of-service activity, resource exhaustion, or harm to providers or other customers remain prohibited.

INSIDX reserves the right to investigate unusual, excessive, abnormal, suspicious, harmful, or disruptive resource consumption.

Where excessive resource usage is detected, INSIDX may:

• Issue warnings;

• Request corrective action;

• Restrict resource usage;

• Suspend specific processes;

• Temporarily limit services;

• Upgrade resource requirements;

• Suspend services;

• Terminate services where necessary.

INSIDX shall determine resource abuse, excessive usage, harmful usage, abnormal usage, or Fair Use violations in its reasonable discretion based on technical, operational, security, provider, and infrastructure considerations.

INSIDX shall not be liable for any service degradation, throttling, suspension, limitation, interruption, performance reduction, resource restriction, or other action reasonably implemented to protect service stability, infrastructure integrity, security, provider compliance, or other customers.

Nothing in this Section shall be interpreted as granting the Customer unlimited access to shared infrastructure resources or unlimited use of any Service unless expressly stated in a separate written agreement.

5. Backups and Data Protection

The Customer acknowledges that the primary responsibility for maintaining backups of websites, applications, databases, emails, files, software, configurations, and other data remains solely with the Customer unless otherwise expressly agreed in a separate written agreement.

Any backup services, snapshot services, recovery services, replication services, disaster recovery services, or data protection services provided by INSIDX shall be offered on a reasonable-effort basis and shall not be interpreted as a guarantee of data availability, recoverability, completeness, integrity, or restoration.

The Customer is strongly encouraged to maintain independent and up-to-date backups of all critical data at all times.

INSIDX may, but is not obligated to:

• Create backups;

• Retain backups;

• Verify backups;

• Monitor backup integrity;

• Test backup restorations;

• Maintain backup schedules;

• Preserve backup copies beyond any stated retention period.

The availability, frequency, retention period, storage location, recovery options, restoration procedures, and technical characteristics of any backup service may vary depending on the applicable service plan, infrastructure platform, software limitations, provider limitations, operational requirements, or other factors.

The Customer acknowledges that backups may:

• Fail;

• Become corrupted;

• Become incomplete;

• Become inaccessible;

• Become unavailable;

• Be overwritten;

• Be deleted;

• Be affected by hardware failures;

• Be affected by software failures;

• Be affected by security incidents;

• Be affected by provider failures;

• Be affected by force majeure events.

INSIDX does not guarantee that any backup will be available, complete, accurate, current, recoverable, or suitable for business continuity, disaster recovery, compliance, legal, regulatory, or operational purposes.

The Customer is solely responsible for:

• Verifying backup availability;

• Verifying backup integrity;

• Testing backup restoration procedures;

• Maintaining independent backup copies;

• Implementing disaster recovery procedures;

• Complying with applicable data retention requirements.

INSIDX shall not be liable for any loss of data, corruption of data, incomplete restoration, failed restoration, delayed restoration, business interruption, financial loss, reputational damage, regulatory consequence, or other damages arising from:

• Missing backups;

• Failed backups;

• Corrupted backups;

• Backup retention limitations;

• Restoration failures;

• Customer actions;

• Third-party actions;

• Security incidents;

• Infrastructure failures;

• Software failures;

• Hardware failures;

• Force majeure events.

Where restoration services are requested, INSIDX reserves the right to charge reasonable administrative, technical, professional service, recovery, restoration, storage, or labor fees associated with such requests.

Upon suspension, expiration, cancellation, termination, or non-renewal of any service, INSIDX may delete, remove, overwrite, archive, destroy, or otherwise dispose of backups, snapshots, stored data, recovery points, and related materials without liability unless otherwise required by law or agreed in writing.

Nothing in this Agreement shall be interpreted as creating a data escrow service, disaster recovery guarantee, business continuity guarantee, or permanent data retention obligation on the part of INSIDX.

6. Email Services and Sending Limits

INSIDX may provide email-related services as part of Shared Hosting, Reseller Hosting, VPS, Dedicated Server, Cloud Infrastructure, or other hosting services.

The Customer is solely responsible for all emails, messages, communications, mailing lists, newsletters, marketing campaigns, transactional emails, automated notifications, and other email activities transmitted through the Services.

The Customer shall ensure that all email activities comply with:

• Applicable laws and regulations;

• Anti-spam laws;

• Privacy laws;

• Data protection requirements;

• Third-party provider requirements;

• Applicable industry standards;

• INSIDX policies.

The Customer shall not use the Services for:

• Spam;

• Unsolicited bulk email;

• Phishing activities;

• Email fraud;

• Email spoofing;

• Malware distribution;

• Fraudulent communications;

• Harassment;

• Unlawful marketing activities;

• Activities that may damage sender reputation, IP reputation, or service availability.

To protect infrastructure stability, service quality, network reputation, and email deliverability, INSIDX may impose email sending limits, connection limits, recipient limits, queue limits, storage limits, attachment limits, rate limits, anti-spam controls, or other operational restrictions.

For Shared Hosting Services, sending more than one hundred (100) emails per hour from a hosting account is prohibited unless otherwise approved in writing by INSIDX.

Accounts exceeding permitted sending limits may be:

• Restricted;

• Throttled;

• Temporarily suspended;

• Subject to additional verification;

• Subject to corrective action requirements;

• Subject to permanent service limitations.

Repeated violations may result in suspension or termination of email services, hosting services, or related accounts.

Customers requiring higher email volumes may be required to:

• Upgrade to a VPS;

• Upgrade to a Dedicated Server;

• Deploy a dedicated mail server;

• Utilize a professional SMTP provider;

• Utilize a third-party email delivery platform approved by INSIDX.

The Customer acknowledges that email delivery depends upon numerous external factors, including:

• Recipient server policies;

• Spam filtering systems;

• DNS configurations;

• Blacklists;

• Reputation systems;

• Third-party provider policies;

• Internet infrastructure.

INSIDX does not guarantee:

• Email delivery;

• Inbox placement;

• Delivery speed;

• Sender reputation;

• IP reputation;

• Recipient acceptance;

• Email availability;

• Email retention.

INSIDX reserves the right to monitor, investigate, restrict, suspend, filter, reject, block, quarantine, or otherwise control email activity where reasonably necessary to protect infrastructure, comply with provider requirements, maintain network reputation, investigate abuse, or prevent unlawful activities.

INSIDX shall not be liable for any delivery failure, spam classification, blacklist listing, email delay, rejected message, lost communication, reputational damage, business interruption, or other consequence arising from email usage, third-party filtering systems, recipient policies, provider actions, abuse prevention measures, or Customer activities.

7. Managed Services and Technical Support

INSIDX may provide managed services, technical support services, consulting services, migration services, deployment services, configuration services, troubleshooting services, monitoring services, maintenance services, and other professional or technical assistance in connection with the Services.

Support and managed services may include, but are not limited to:

• Server administration;

• Hosting administration;

• Website migration;

• Email migration;

• DNS configuration;

• Software installation;

• Software configuration;

• Odoo Community deployment;

• Control panel deployment;

• Security configuration;

• Performance optimization;

• Troubleshooting assistance;

• Technical consultations;

• Infrastructure management;

• Monitoring services.

Unless expressly stated in a separate written managed services agreement, all support, management, consulting, migration, deployment, optimization, troubleshooting, maintenance, and related services shall be provided on a reasonable-effort basis.

INSIDX does not guarantee:

• Resolution of every issue;

• Resolution within a specific timeframe;

• Continuous availability of support;

• Compatibility of third-party software;

• Correction of software defects;

• Business outcomes;

• Performance improvements;

• Security outcomes;

• Regulatory compliance.

The Customer remains solely responsible for:

• Business operations;

• Business decisions;

• Website content;

• Application functionality;

• Data accuracy;

• Regulatory compliance;

• Software licensing compliance;

• Security policies;

• Internal procedures;

• User management;

• Business continuity planning.

Where INSIDX performs installations, deployments, migrations, updates, upgrades, configurations, troubleshooting, optimizations, maintenance, or similar activities, the Customer acknowledges that such activities may involve service interruptions, configuration changes, software incompatibilities, data risks, provider limitations, or other operational consequences.

The Customer authorizes INSIDX to access systems, servers, accounts, applications, databases, websites, control panels, cloud resources, and related infrastructure as reasonably necessary to provide requested support or managed services.

The Customer shall ensure that INSIDX is provided with accurate information, required access credentials, necessary permissions, and reasonable cooperation necessary to perform requested services.

INSIDX may decline, delay, suspend, or discontinue support services where:

• Required information is unavailable;

• Required access is unavailable;

• Security concerns exist;

• Legal concerns exist;

• Provider restrictions apply;

• The request falls outside the applicable service scope;

• The request may create unreasonable risk to infrastructure, providers, INSIDX, or other customers.

INSIDX shall not be liable for any loss, damage, business interruption, data loss, software malfunction, configuration issue, security incident, compliance issue, operational impact, or other consequence arising from:

• Customer instructions;

• Customer decisions;

• Third-party software;

• Third-party services;

• Provider limitations;

• Unsupported configurations;

• Legacy systems;

• Security vulnerabilities;

• Customer failure to implement recommendations;

• Reasonable actions taken while providing support or managed services.

Any recommendations, guidance, opinions, consultations, configurations, technical advice, or implementation suggestions provided by INSIDX are provided for informational and operational purposes only and shall not constitute legal, financial, regulatory, accounting, cybersecurity certification, compliance, or professional advisory services.

INSIDX reserves the right to define the scope, availability, priority, response procedures, support channels, maintenance windows, and operational practices applicable to managed services and technical support offerings.

8. Third-Party Software and Infrastructure

The Customer acknowledges that certain Services may depend upon or incorporate third-party software, infrastructure, cloud platforms, operating systems, control panels, applications, frameworks, libraries, plugins, hardware, networks, data centers, telecommunications services, and other technologies not owned or controlled by INSIDX.

Such third-party products and services may include, but are not limited to:

• Operating Systems;

• Control Panels;

• Odoo Community Edition;

• Plesk;

• LiteSpeed;

• CloudLinux;

• MariaDB;

• MySQL;

• PostgreSQL;

• PHP;

• Node.js;

• Python;

• Open-Source Software;

• Cloud Platforms;

• Virtualization Platforms;

• Infrastructure Providers;

• Data Center Providers;

• Email Providers;

• DNS Providers;

• Security Services;

• Monitoring Services;

• Backup Services;

• Content Delivery Networks (CDNs);

• Other third-party technologies used in connection with the Services.

INSIDX may install, deploy, configure, maintain, integrate, support, or facilitate access to such third-party technologies solely as part of providing the Services.

The Customer acknowledges that all third-party products, software, infrastructure, licenses, services, and technologies remain subject to:

• Their respective licensing terms;

• Provider policies;

• Usage restrictions;

• Technical limitations;

• Operational requirements;

• Security requirements;

• End-of-life policies;

• End-of-support policies;

• Commercial decisions of the applicable provider.

INSIDX does not own, control, develop, maintain, or guarantee third-party software, infrastructure, or technologies unless expressly stated otherwise in writing.

INSIDX does not guarantee:

• Compatibility between third-party products;

• Availability of third-party services;

• Continued support by third-party providers;

• Software updates;

• Security updates;

• Feature availability;

• Future functionality;

• Product roadmaps;

• Product availability;

• Vendor support decisions.

The Customer acknowledges that third-party providers may:

• Modify products;

• Discontinue products;

• Change licensing terms;

• Change pricing;

• Change technical requirements;

• Restrict functionality;

• Withdraw support;

• Suspend services;

• Terminate services.

INSIDX shall not be liable for any loss, damage, interruption, incompatibility, security issue, performance issue, licensing issue, service limitation, service suspension, service termination, data loss, operational impact, or other consequence arising from:

• Third-party software defects;

• Third-party software vulnerabilities;

• Third-party infrastructure failures;

• Third-party provider decisions;

• Vendor actions or omissions;

• Product discontinuation;

• Licensing changes;

• Technical limitations;

• End-of-life announcements;

• End-of-support announcements.

Where INSIDX assists with deployment, installation, migration, configuration, licensing, integration, or administration of third-party software or infrastructure, such assistance shall not be interpreted as creating ownership, authorship, publisher status, partnership status, agency status, certification status, endorsement status, or representation authority on behalf of the applicable provider.

For Odoo Community deployments, the Customer acknowledges that INSIDX provides infrastructure, deployment, configuration, migration, support, or related technical services and does not claim ownership of, authorship of, or affiliation with the Odoo software project unless expressly stated otherwise in writing.

The Customer remains solely responsible for ensuring that all third-party software, applications, modules, extensions, plugins, integrations, licenses, and services used in connection with the Services are properly licensed, legally obtained, compatible, secure, and suitable for the Customer’s intended use.

INSIDX reserves the right to replace, upgrade, modify, remove, discontinue, or migrate third-party software, infrastructure components, technologies, providers, or service dependencies where reasonably necessary for operational, technical, security, legal, commercial, or provider-related reasons.

9. Service Suspension and Abuse Handling

INSIDX is committed to maintaining the security, stability, integrity, reputation, and lawful operation of its infrastructure, networks, services, providers, and customer environment.

The Customer acknowledges that INSIDX may receive abuse reports, security notifications, legal requests, compliance requests, provider notices, blacklist reports, spam reports, phishing complaints, malware reports, copyright complaints, trademark complaints, governmental requests, court orders, or other notices relating to the Customer’s use of the Services.

INSIDX reserves the right to investigate any suspected violation of:

• This Agreement;

• The General Terms & Conditions;

• Applicable laws and regulations;

• Provider requirements;

• Security requirements;

• Acceptable Use Policies;

• Industry standards;

• Third-party service requirements.

The Customer agrees to cooperate fully with any investigation, review, verification process, abuse inquiry, compliance request, provider request, security review, or corrective action request relating to the Services.

INSIDX may, in its reasonable discretion, take immediate action where it believes that a service, account, server, application, website, email service, database, or other resource:

• Presents a security risk;

• Violates applicable law;

• Violates provider policies;

• Facilitates phishing activities;

• Facilitates malware distribution;

• Facilitates spam activities;

• Facilitates fraud;

• Facilitates unauthorized access;

• Creates excessive abuse complaints;

• Causes blacklist listings;

• Threatens infrastructure stability;

• Threatens service availability;

• Threatens network reputation;

• Creates operational risk.

Such actions may include:

• Issuing warnings;

• Requesting corrective action;

• Restricting access;

• Blocking traffic;

• Disabling services;

• Suspending accounts;

• Suspending servers;

• Removing content;

• Restricting email services;

• Applying technical limitations;

• Terminating services;

• Cooperating with providers or authorities.

Where reasonably possible, INSIDX may attempt to notify the Customer prior to taking action; however, prior notice shall not be required where immediate action is reasonably necessary to protect infrastructure, providers, customers, legal compliance, security, or operational stability.

The Customer acknowledges that third-party providers, infrastructure providers, data centers, cloud providers, registrars, software vendors, network providers, security providers, governmental authorities, and competent authorities may independently require suspension, restriction, mitigation, investigation, remediation, or termination of services.

INSIDX may comply with such requests, directives, requirements, notices, policies, or orders without liability to the Customer.

INSIDX shall not be liable for any loss of business, loss of revenue, loss of customers, loss of data, interruption of operations, reputational damage, service downtime, blacklist listing, blocked communications, security actions, compliance actions, or other damages arising from any reasonable abuse prevention, compliance action, security response, investigation, suspension, restriction, mitigation measure, or termination undertaken by INSIDX or required by a third party.

The Customer remains responsible for all fees, obligations, liabilities, corrective actions, remediation efforts, and compliance requirements arising from the Customer’s use of the Services, regardless of any suspension, restriction, investigation, or abuse-related action.

Nothing in this Section shall limit INSIDX’s right to take any action reasonably necessary to protect its infrastructure, providers, customers, reputation, legal interests, contractual obligations, or operational stability.

ACCEPTABLE USE POLICY (AUP)

Effective Date: Jan 2025

This Acceptable Use Policy (“AUP”) governs the acceptable use of all services, products, infrastructure, networks, servers, hosting services, domains, software, cloud services, applications, and related services provided by INSIDX For Data Exchange LLC (“INSIDX”).

By accessing, purchasing, activating, renewing, managing, supporting, configuring, or using any service provided by INSIDX, the Customer agrees to comply with this AUP in addition to the General Terms & Conditions and any applicable service-specific agreements.

This AUP applies to all Customers, users, resellers, administrators, employees, contractors, agents, and any other parties utilizing the Services.

1. General Acceptable Use

Customers shall use the Services responsibly, lawfully, ethically, and in a manner that does not negatively affect INSIDX, its providers, its infrastructure, its networks, its customers, or third parties.

The Customer shall comply with:

• Applicable laws and regulations;

• Industry standards;

• Provider requirements;

• Security requirements;

• Contractual obligations;

• Third-party rights;

• Applicable INSIDX policies.

The Customer shall not use the Services in any manner that may:

• Violate applicable law;

• Disrupt service availability;

• Damage infrastructure;

• Create security risks;

• Harm third parties;

• Harm network reputation;

• Interfere with the use of services by other customers.

INSIDX reserves the right to determine whether any activity violates this AUP based on technical, legal, operational, security, provider, or business considerations.

2. Prohibited Activities

The following activities are strictly prohibited:

• Phishing;

• Fraud;

• Identity theft;

• Malware distribution;

• Ransomware distribution;

• Virus distribution;

• Spyware distribution;

• Botnet operation;

• Credential harvesting;

• Unauthorized access attempts;

• Brute force attacks;

• Exploitation of vulnerabilities without authorization;

• Network abuse;

• Denial of Service (DoS) attacks;

• Distributed Denial of Service (DDoS) attacks;

• Cryptocurrency mining without written authorization;

• Illegal file distribution;

• Illegal streaming services;

• Copyright infringement;

• Trademark infringement;

• Counterfeit activities;

• Money laundering activities;

• Illegal gambling activities;

• Distribution of unlawful content;

• Distribution of malicious software;

• Activities prohibited by applicable law.

Any attempt to facilitate, assist, promote, conceal, or support prohibited activities shall also constitute a violation of this AUP.

3. Email and Anti-Spam Policy

The Customer shall not use any INSIDX service, server, hosting account, email service, network, application, domain name, IP address, or infrastructure resource for the transmission, distribution, facilitation, promotion, or support of unsolicited email, spam, bulk email, phishing messages, fraudulent communications, or other abusive messaging activities.

The Customer shall comply with all applicable anti-spam laws, privacy laws, data protection regulations, provider requirements, industry standards, and email best practices.

The following activities are strictly prohibited:

• Sending unsolicited commercial email (UCE);

• Sending unsolicited bulk email (UBE);

• Spam campaigns;

• Phishing campaigns;

• Email spoofing;

• Header forgery;

• Fraudulent email communications;

• Distribution of malware through email;

• Distribution of malicious attachments;

• Distribution of deceptive content;

• Operation of open mail relays;

• Use of purchased, rented, scraped, harvested, or unauthorized mailing lists;

• Sending email to recipients who have not provided appropriate consent where required by law;

• Activities that may result in IP blacklisting or reputation damage.

Customers operating mailing lists, newsletters, marketing campaigns, transactional email systems, or automated messaging systems must maintain appropriate records of consent, subscription management procedures, and unsubscribe mechanisms where required by applicable law.

INSIDX reserves the right to implement:

• Email rate limits;

• Sending limits;

• Recipient limits;

• Attachment restrictions;

• Spam filtering;

• Message filtering;

• Reputation controls;

• Anti-abuse controls;

• Other operational or security measures.

For Shared Hosting Services, sending more than one hundred (100) emails per hour from a hosting account is prohibited unless otherwise approved in writing by INSIDX.

INSIDX may suspend, restrict, filter, quarantine, block, investigate, or terminate email-related services where spam, phishing, abuse, fraud, excessive complaints, blacklist events, reputation issues, provider complaints, or other violations are detected or reasonably suspected.

The Customer acknowledges that INSIDX may receive complaints, blacklist notifications, abuse reports, spam reports, reputation alerts, provider notices, and regulatory inquiries relating to email activities.

INSIDX may cooperate with infrastructure providers, data centers, network operators, email service providers, security providers, registrars, governmental authorities, and competent authorities regarding investigations, abuse handling, compliance actions, or enforcement activities.

INSIDX does not guarantee:

• Email delivery;

• Inbox placement;

• Delivery timing;

• Sender reputation;

• IP reputation;

• Recipient acceptance;

• Message retention;

• Availability of third-party email systems.

INSIDX shall not be liable for any blacklist listing, delivery failure, spam classification, filtering action, reputation issue, service restriction, service suspension, financial loss, reputational damage, business interruption, or other consequence arising from email activities, anti-spam enforcement measures, provider actions, third-party filtering systems, or Customer conduct.

Any violation of this Section may result in immediate suspension, restriction, investigation, termination, or other corrective action without prior notice where reasonably necessary to protect INSIDX, its providers, infrastructure, customers, reputation, or legal interests.

4. Network and Security Policy

The Customer shall use all INSIDX services, networks, servers, infrastructure, applications, and related resources in a manner that does not compromise, disrupt, interfere with, damage, abuse, or threaten the security, stability, availability, integrity, or performance of any system, network, service, provider, or third party.

The Customer shall not engage in any activity intended to gain unauthorized access to any system, network, account, service, application, database, device, infrastructure component, or data.

The following activities are strictly prohibited:

• Unauthorized access attempts;

• Brute-force attacks;

• Credential stuffing;

• Password guessing;

• Exploitation of software vulnerabilities;

• Exploitation of security weaknesses;

• Privilege escalation attempts;

• Unauthorized penetration testing;

• Unauthorized vulnerability scanning;

• Unauthorized port scanning;

• Unauthorized network scanning;

• Network probing;

• Circumvention of security controls;

• Interception of communications;

• Traffic manipulation;

• Session hijacking;

• Malware deployment;

• Virus distribution;

• Trojan deployment;

• Spyware deployment;

• Ransomware deployment;

• Rootkit deployment;

• Command-and-control (C2) operations;

• Botnet operations;

• Denial of Service (DoS) attacks;

• Distributed Denial of Service (DDoS) attacks;

• Activities designed to disrupt, degrade, overload, impair, or interfere with systems or networks.

Security testing, penetration testing, vulnerability assessments, stress testing, benchmarking, or similar activities may only be conducted with the prior written authorization of INSIDX and any affected third-party providers where applicable.

The Customer shall immediately take appropriate corrective action upon becoming aware of:

• Security incidents;

• Unauthorized access;

• Compromised accounts;

• Malware infections;

• Data breaches;

• Credential exposure;

• System compromise;

• Other security threats affecting the Services.

The Customer shall cooperate fully with INSIDX regarding:

• Security investigations;

• Abuse investigations;

• Incident response activities;

• Compliance reviews;

• Forensic reviews;

• Corrective actions;

• Security remediation efforts.

INSIDX reserves the right to investigate any activity that may present a security risk or violate this Policy.

Where INSIDX reasonably believes that a security threat, compromise, abuse incident, malware infection, network attack, unauthorized access attempt, or other harmful activity exists, INSIDX may immediately:

• Restrict access;

• Filter traffic;

• Block connections;

• Disable services;

• Suspend accounts;

• Suspend servers;

• Remove content;

• Isolate systems;

• Apply security controls;

• Terminate services;

• Cooperate with providers or authorities.

The Customer acknowledges that infrastructure providers, data centers, cloud providers, network operators, software vendors, governmental authorities, and competent authorities may independently require security-related actions, investigations, restrictions, mitigation measures, suspensions, or service terminations.

INSIDX may comply with such requirements without liability to the Customer.

INSIDX shall not be liable for any interruption, restriction, suspension, mitigation action, traffic filtering, blocked connection, security response measure, investigation, service limitation, data loss, business interruption, reputational damage, or other consequence arising from reasonable actions taken to protect infrastructure, networks, providers, customers, legal compliance, or security.

Any violation of this Section may result in immediate suspension, restriction, termination, investigation, reporting, or other corrective action without prior notice where reasonably necessary to protect INSIDX, its infrastructure, providers, customers, legal obligations, or operational stability.

5. Content and Intellectual Property Policy

The Customer is solely responsible for all content, materials, data, software, applications, websites, communications, databases, media, files, and other information stored, transmitted, processed, distributed, published, displayed, or otherwise made available through the Services.

The Customer represents and warrants that all content and materials used in connection with the Services are lawful and do not violate the rights of any third party.

The following content and activities are strictly prohibited:

• Copyright infringement;

• Trademark infringement;

• Intellectual property infringement;

• Distribution of pirated software;

• Distribution of unauthorized software licenses;

• Distribution of counterfeit products;

• Distribution of stolen content;

• Unauthorized distribution of copyrighted materials;

• Illegal streaming services;

• Unauthorized media distribution;

• Distribution of malware or malicious software;

• Fraudulent content;

• Defamatory content;

• Unlawful content;

• Content prohibited by applicable law;

• Content that violates third-party rights.

The Customer shall obtain and maintain all licenses, permissions, authorizations, approvals, and legal rights necessary for any content, software, media, trademarks, logos, documents, applications, or materials used through the Services.

INSIDX does not routinely monitor, review, verify, approve, endorse, validate, or assume responsibility for Customer content.

INSIDX reserves the right to investigate complaints, notices, claims, reports, legal requests, intellectual property claims, copyright complaints, trademark complaints, abuse reports, or other allegations relating to Customer content.

Where INSIDX receives a complaint, legal request, intellectual property claim, copyright notice, trademark notice, court order, governmental request, provider request, or other notice relating to Customer content, INSIDX may take any action reasonably necessary to comply with applicable legal, contractual, operational, provider, or security requirements.

Such actions may include:

• Requesting additional information;

• Requesting proof of ownership;

• Requesting proof of licensing;

• Restricting access;

• Removing content;

• Disabling content;

• Suspending services;

• Terminating services;

• Cooperating with providers or authorities.

The Customer agrees to cooperate fully with any investigation, verification process, legal request, intellectual property inquiry, abuse investigation, compliance review, or enforcement action relating to Customer content.

The Customer shall indemnify, defend, and hold harmless INSIDX from and against any claims, disputes, investigations, proceedings, liabilities, damages, losses, settlements, penalties, fines, costs, expenses, or legal fees arising from:

• Customer content;

• Copyright claims;

• Trademark claims;

• Intellectual property claims;

• Licensing disputes;

• Media disputes;

• Software disputes;

• Regulatory violations;

• Customer activities.

INSIDX shall not be liable for any removal, restriction, suspension, investigation, enforcement action, content loss, interruption, or other consequence resulting from actions reasonably taken to address intellectual property complaints, legal requests, abuse reports, provider requirements, regulatory obligations, or security concerns.

Nothing in this Policy shall be interpreted as granting INSIDX ownership of Customer content. Ownership of lawful Customer content shall remain with the Customer, subject to applicable laws, third-party rights, licensing requirements, and the terms of applicable agreements.

6. Prohibited Hosting Activities

To protect infrastructure stability, security, provider compliance, legal compliance, and service quality, the following hosting activities are strictly prohibited on any INSIDX service unless expressly authorized in writing by INSIDX.

The Customer shall not host, operate, distribute, facilitate, promote, support, or make available:

• Malware;

• Viruses;

• Trojans;

• Ransomware;

• Spyware;

• Rootkits;

• Malicious scripts;

• Command-and-control (C2) systems;

• Botnet infrastructure;

• Phishing websites;

• Fraudulent websites;

• Fake login pages;

• Credential harvesting systems;

• Identity theft services;

• Financial fraud services;

• Carding services;

• Scam websites;

• Ponzi schemes;

• Pyramid schemes;

• Illegal gambling services;

• Counterfeit product services;

• Illegal marketplaces;

• Darknet-related services;

• Unauthorized hacking services;

• Exploit kits;

• Unauthorized remote access services;

• Unauthorized proxy services;

• Open proxy services;

• Anonymous relay services;

• Open mail relays;

• Spam services;

• Bulk unsolicited messaging services;

• Pirated software repositories;

• Cracked software distribution services;

• License circumvention tools;

• Copyright-infringing services;

• Trademark-infringing services;

• Illegal file-sharing services;

• Unauthorized media distribution services;

• Torrent tracker services primarily intended for unlawful content distribution;

• Services designed to evade legal, regulatory, security, abuse-prevention, or provider controls.

The Customer shall not use the Services to:

• Conceal unlawful activities;

• Facilitate cybercrime;

• Facilitate unauthorized access;

• Facilitate intellectual property infringement;

• Circumvent licensing restrictions;

• Evade abuse enforcement measures;

• Interfere with investigations;

• Misrepresent identity;

• Misrepresent ownership;

• Engage in fraudulent conduct.

INSIDX reserves the right to determine, in its reasonable discretion, whether a hosted activity presents legal, operational, contractual, security, abuse, provider, reputational, or infrastructure risks.

Where prohibited activities are detected or reasonably suspected, INSIDX may immediately:

• Restrict access;

• Disable services;

• Remove content;

• Suspend accounts;

• Suspend servers;

• Restrict network access;

• Preserve logs or evidence where required;

• Report incidents to providers or authorities;

• Terminate services without prior notice.

The Customer acknowledges that infrastructure providers, data centers, cloud providers, network operators, registrars, software vendors, payment processors, governmental authorities, and competent authorities may independently require enforcement actions relating to prohibited activities.

INSIDX may comply with such requirements, notices, requests, directives, policies, orders, or investigations without liability to the Customer.

INSIDX shall not be liable for any service interruption, suspension, termination, content removal, investigation, reporting action, financial loss, reputational damage, business interruption, data loss, or other consequence arising from actions reasonably taken to address prohibited activities, abuse reports, provider requirements, legal obligations, regulatory requirements, or security concerns.

Any violation of this Section may result in immediate suspension, restriction, investigation, termination, reporting, or other corrective action without prior notice.

7. Enforcement and Violations

7. Enforcement and Violations

INSIDX reserves the right to investigate, review, assess, monitor, verify, and take appropriate action regarding any actual, suspected, alleged, reported, or potential violation of this Acceptable Use Policy, the General Terms & Conditions, applicable service agreements, provider requirements, applicable laws, or security obligations.

Where INSIDX reasonably determines that a violation has occurred or may occur, INSIDX may take one or more actions without liability to the Customer, including but not limited to:

• Issuing warnings;

• Requesting corrective actions;

• Requesting additional information;

• Requesting identity verification;

• Requesting ownership verification;

• Requesting content removal;

• Restricting access;

• Restricting functionality;

• Limiting resources;

• Blocking traffic;

• Blocking communications;

• Suspending services;

• Suspending accounts;

• Suspending servers;

• Removing content;

• Disabling applications;

• Disabling websites;

• Terminating services;

• Terminating accounts;

• Reporting activities to providers or authorities;

• Cooperating with investigations;

• Preserving records where legally required.

INSIDX shall determine the appropriate enforcement action based upon factors including:

• Severity of the violation;

• Security risks;

• Legal risks;

• Provider requirements;

• Infrastructure impact;

• Reputational impact;

• Customer cooperation;

• Recurrence of violations;

• Operational considerations.

INSIDX shall not be obligated to provide advance notice before taking enforcement action where immediate action is reasonably necessary to:

• Protect infrastructure;

• Protect networks;

• Protect providers;

• Protect customers;

• Protect legal interests;

• Prevent abuse;

• Prevent security incidents;

• Comply with legal obligations;

• Comply with provider requirements.

The Customer shall cooperate fully with all investigations, reviews, compliance requests, abuse inquiries, security assessments, provider requests, legal requests, corrective action requests, and remediation efforts.

Failure to cooperate with an investigation or compliance request may itself constitute a violation of this Policy.

Repeated violations, material violations, fraudulent activities, security-related violations, abuse-related violations, or unlawful activities may result in immediate termination of services without refund, compensation, credit, or liability on the part of INSIDX.

Nothing contained in this Policy shall limit any rights, remedies, protections, defenses, enforcement actions, suspension rights, termination rights, indemnification rights, or legal remedies available to INSIDX under applicable agreements, applicable law, provider requirements, or other policies.

The Customer remains fully responsible for all consequences, liabilities, claims, losses, damages, investigations, penalties, costs, and obligations arising from violations of this Policy or the Customer’s use of the Services.

REFUND & CANCELLATION POLICY

Effective Date: Jan 2025

This Refund & Cancellation Policy (“Policy”) governs refunds, cancellations, credits, service terminations, and related matters concerning services provided by INSIDX For Data Exchange LLC (“INSIDX”).

By purchasing, activating, renewing, upgrading, transferring, configuring, or using any Service provided by INSIDX, the Customer acknowledges and agrees to be bound by this Policy in addition to the General Terms & Conditions and any applicable service-specific agreements.

1. General Refund Policy

Unless otherwise expressly stated in a separate written agreement, all Services provided by INSIDX are considered non-refundable once provisioned, activated, allocated, registered, licensed, configured, delivered, or used in whole or in part.

Any refund, credit, cancellation approval, exception, goodwill adjustment, or discretionary compensation shall be granted solely at the discretion of INSIDX.

Nothing in this Policy shall obligate INSIDX to provide refunds where not required by applicable law or an express written agreement.

2. Eligible Refund Requests

Subject to the terms of this Policy, Shared Hosting Services may be eligible for refund consideration within fourteen (14) calendar days from the initial service activation date provided that:

• The service is being purchased for the first time;

• No abuse violations exist;

• No fraud concerns exist;

• No excessive resource usage has occurred;

• No substantial consumption of the service has occurred;

• No migration, professional service, setup, or custom work has been performed.

Approval of any refund request remains subject to INSIDX review and verification.

3. Non-Refundable Services

The following services are strictly non-refundable once ordered, provisioned, activated, allocated, registered, renewed, issued, delivered, or otherwise processed:

• Domain registrations;

• Domain renewals;

• Domain transfers;

• Domain restoration services;

• Egyptian domain registration services;

• SSL certificates;

• Software licenses;

• Plesk licenses;

• Control panel licenses;

• Microsoft 365 subscriptions;

• VPS services;

• Dedicated servers;

• Cloud infrastructure services;

• IP address allocations;

• Setup fees;

• Administrative fees;

• Migration services;

• Website development services;

• Website design services;

• Consulting services;

• Professional services;

• Managed services;

• Deployment services;

• Odoo deployment services;

• Custom development services;

• Third-party products and services;

• Any service specifically designated as non-refundable.

4. Service Cancellation

Customers may request cancellation of Services at any time through the official INSIDX Customer Portal.

Cancellation requests shall not automatically create a refund entitlement.

The Customer remains responsible for all fees, charges, invoices, commitments, obligations, and liabilities incurred prior to the effective cancellation date.

INSIDX may require verification of ownership or account authority before processing cancellation requests.

5. Auto-Renewal and Renewal Charges

Customers are solely responsible for monitoring service renewal dates and managing renewal preferences.

Where automatic renewal is enabled, the Customer authorizes INSIDX to process applicable renewal charges using available payment methods.

Failure to cancel a service before its renewal date shall not create an automatic right to a refund of renewal charges.

6. Refund Method

Any refund approved by INSIDX may be issued in one or more of the following forms at INSIDX’s sole discretion:

• Account credit;

• Service credit;

• Original payment method where reasonably possible;

• Alternative refund methods approved by INSIDX.

INSIDX reserves the right to deduct:

• Administrative fees;

• Banking fees;

• Payment gateway fees;

• Currency conversion costs;

• Third-party costs;

• Service usage charges;

• Professional service fees;

• Other applicable costs incurred prior to refund approval.

7. Processing Time

Approved refunds may require between fourteen (14) and forty-five (45) business days for review, processing, approval, accounting reconciliation, provider verification, banking procedures, and payment completion.

Actual processing times may vary depending upon payment providers, financial institutions, service providers, and operational requirements.

8. Right to Refuse Refund Requests

INSIDX reserves the right to deny any refund request arising from:

• Violation of any agreement or policy;

• Abuse-related activities;

• Fraud-related activities;

• Chargeback threats or disputes;

• Excessive service usage;

• Third-party provider restrictions;

• Completed domain registrations;

• Completed renewals;

• Completed licensing transactions;

• Services already delivered or consumed;

• Failure to comply with applicable requirements.

9. Chargebacks and Payment Disputes

Customers agree to contact INSIDX and make reasonable efforts to resolve billing disputes before initiating chargebacks, payment reversals, payment disputes, or similar actions.

Where a chargeback, payment reversal, or payment dispute is initiated, INSIDX reserves the right to:

• Suspend services;

• Restrict services;

• Terminate services;

• Recover associated costs;

• Recover chargeback fees;

• Recover legal expenses;

• Refer unpaid balances for collection.

10. Limitation of Liability

The Limitation of Liability provisions contained in the INSIDX General Terms & Conditions are incorporated into this Policy by reference and shall apply fully to all matters governed by this Policy.

11. Governing Law and Jurisdiction

The Governing Law and Jurisdiction provisions contained in the INSIDX General Terms & Conditions are incorporated into this Policy by reference and shall apply fully to this Policy.

12. Contact Information

For refund requests, cancellation requests, billing inquiries, payment disputes, or questions relating to this Policy:

INSIDX For Data Exchange LLC

Email: legal@insidx.com

Website: https://insidx.com

Customer Portal: https://my.insidx.com

PRIVACY POLICY

Effective Date: Jan 2025

INSIDX For Data Exchange LLC (“INSIDX”, “we”, “our”, or “us”) respects the privacy of its customers, users, visitors, and business partners. This Privacy Policy explains how INSIDX collects, uses, processes, stores, protects, discloses, and manages personal information in connection with its websites, customer portal, services, products, infrastructure, applications, and related operations.

By accessing, using, purchasing, registering for, activating, or interacting with any INSIDX service, website, application, or platform, the Customer acknowledges that they have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

INSIDX may collect information including, but not limited to:

Account Information

• Full name;

• Company name;

• Address;

• Email address;

• Telephone number;

• Billing information;

• Tax information;

• Account credentials.

Service Information

• Domain registration information;

• Hosting account information;

• Server information;

• Technical configurations;

• Service usage information;

• Support requests;

• Ticket history.

Technical Information

• IP addresses;

• Browser information;

• Device information;

• Operating system information;

• Access logs;

• Authentication records;

• Security logs;

• Usage analytics.

Payment Information

Payments may be processed through third-party payment providers. INSIDX may receive payment-related information necessary to process transactions, prevent fraud, verify payments, and maintain accounting records.

INSIDX does not intentionally store full payment card information unless required for authorized payment processing purposes.

2. How We Use Information

INSIDX may use collected information for purposes including:

• Providing Services;

• Managing customer accounts;

• Processing payments;

• Preventing fraud;

• Providing technical support;

• Responding to inquiries;

• Managing infrastructure;

• Performing security monitoring;

• Improving Services;

• Complying with legal obligations;

• Investigating abuse reports;

• Enforcing agreements and policies;

• Sending operational communications;

• Sending renewal reminders;

• Maintaining billing records.

3. Customer Data and Data Processing

The Customer acknowledges that data processed through the Services may include personal information, business information, databases, files, emails, applications, websites, and other content controlled by the Customer.

Where applicable, the Customer acts as the Data Controller and INSIDX acts as a Data Processor solely for the purpose of providing the requested Services.

The Customer remains solely responsible for:

• The legality of collected data;

• Obtaining required consents;

• Compliance with applicable privacy laws;

• Data accuracy;

• Data retention obligations;

• Customer data processing activities.

INSIDX does not independently determine the purpose or lawful basis of Customer data processed through hosting, server, cloud, website, application, email, database, Odoo deployment, or similar services.

4. Sharing of Information

INSIDX may share information where reasonably necessary with:

• Infrastructure providers;

• Data centers;

• Cloud providers;

• Domain registrars;

• Domain registries;

• Software vendors;

• Payment processors;

• Security providers;

• Email providers;

• Professional advisors;

• Governmental authorities;

• Courts;

• Regulatory authorities;

• Law enforcement agencies.

Such disclosures may occur where required to:

• Deliver Services;

• Process transactions;

• Prevent fraud;

• Investigate abuse;

• Protect legal rights;

• Comply with legal obligations;

• Enforce agreements and policies.

5. Data Retention

INSIDX may retain information for as long as reasonably necessary to:

• Provide Services;

• Maintain business records;

• Comply with legal obligations;

• Resolve disputes;

• Enforce agreements;

• Protect legal interests.

Retention periods may vary depending upon applicable legal, operational, technical, accounting, tax, security, or contractual requirements.

Following service termination, certain information may continue to be retained where reasonably necessary for compliance, accounting, security, dispute resolution, fraud prevention, or legal purposes.

6. Security Measures

INSIDX implements commercially reasonable administrative, technical, organizational, and security measures intended to protect information from unauthorized access, disclosure, alteration, destruction, misuse, or loss.

However, no system, network, website, application, infrastructure, software platform, storage medium, communication channel, or security measure can guarantee absolute security.

The Customer acknowledges and agrees that information transmission and storage involve inherent risks.

7. International Data Transfers

The Customer acknowledges that information may be processed, stored, transmitted, backed up, replicated, or accessed in multiple jurisdictions depending upon the location of infrastructure providers, data centers, cloud providers, registrars, software vendors, and service providers.

By using the Services, the Customer consents to such transfers where reasonably necessary to provide the Services.

8. Customer Rights

Subject to applicable law, Customers may request:

• Access to personal information;

• Correction of inaccurate information;

• Updating account information;

• Deletion of information where legally permissible;

• Restriction of processing where applicable.

INSIDX may require identity verification before processing privacy-related requests.

Certain requests may be denied where retention is required by law, contractual obligations, fraud prevention requirements, security requirements, accounting obligations, dispute resolution needs, or other legitimate business interests.

9. Third-Party Services

INSIDX services may integrate with, depend upon, or interact with third-party services, software, websites, applications, payment systems, cloud platforms, registrars, registries, and infrastructure providers.

INSIDX is not responsible for the privacy practices, security practices, policies, procedures, or operations of third parties.

Customers should review the applicable privacy policies of relevant third-party providers.

10. Limitation of Liability

To the maximum extent permitted by applicable law, INSIDX shall not be liable for any loss, damage, disclosure, breach, incident, unauthorized access, data corruption, data loss, business interruption, regulatory consequence, or other harm arising from:

• Customer actions;

• Customer misconfigurations;

• Third-party systems;

• Third-party providers;

• Internet failures;

• Security incidents;

• Force majeure events;

• Circumstances beyond the reasonable control of INSIDX.

The Limitation of Liability provisions contained in the General Terms & Conditions are incorporated into this Privacy Policy by reference.

11. Changes to this Privacy Policy

INSIDX reserves the right to modify, amend, update, replace, or revise this Privacy Policy at any time.

Updated versions shall become effective upon publication on the INSIDX website, customer portal, or other official communication channel unless otherwise specified.

Continued use of the Services following publication of updates constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For privacy-related inquiries, data requests, compliance matters, legal notices, or questions regarding this Privacy Policy:

INSIDX For Data Exchange LLC

Email: legal@insidx.com

Website: https://insidx.com

Customer Portal: https://my.insidx.com

COOKIES POLICY

Effective Date: Jan 2025

This Cookies Policy explains how INSIDX For Data Exchange LLC (“INSIDX”, “we”, “our”, or “us”) uses cookies, similar technologies, tracking technologies, and related tools when Customers and visitors access our websites, customer portals, applications, and online services.

By continuing to access or use INSIDX websites, customer portals, or online services, you acknowledge and agree to the use of cookies and related technologies as described in this Policy.

1. What Are Cookies

Cookies are small text files that are stored on a user’s device when visiting a website or online service.

Cookies may be used to:

• Enable website functionality;

• Maintain login sessions;

• Improve performance;

• Enhance security;

• Remember preferences;

• Analyze website usage;

• Improve user experience;

• Support operational and administrative functions.

Cookies may be temporary (session cookies) or persistent (stored after a browsing session ends).

2. Types of Cookies We Use

INSIDX may use the following categories of cookies and similar technologies:

Essential Cookies

Essential cookies are necessary for the operation, security, and functionality of our websites and services.

These cookies may be used for:

• Authentication;

• Session management;

• Security controls;

• Login functionality;

• Fraud prevention;

• Account access;

• Service delivery.

Disabling essential cookies may affect website functionality and service availability.

Performance Cookies

Performance cookies help us understand how visitors interact with our websites and services.

These cookies may collect information regarding:

• Page visits;

• Navigation patterns;

• Service usage;

• Error reports;

• Performance metrics.

Such information is generally used to improve performance, reliability, and usability.

Analytics Cookies

Analytics cookies may be used to collect information about website traffic, visitor behavior, service usage, and operational performance.

Analytics information may include:

• Device information;

• Browser information;

• Session information;

• Usage statistics;

• Referral sources;

• Interaction data.

Analytics data is generally used for reporting, performance analysis, service improvement, and operational planning.

Security Cookies

Security cookies may be used to:

• Detect unauthorized activity;

• Prevent fraud;

• Protect accounts;

• Maintain security controls;

• Support authentication processes;

• Monitor suspicious activity.

Preference Cookies

Preference cookies may be used to remember user-selected settings, language preferences, interface preferences, and other customization choices.

3. Third-Party Cookies

INSIDX may use third-party services that place or access cookies and similar technologies.

Such third-party services may include:

• Analytics providers;

• Security providers;

• Support platforms;

• Payment providers;

• Infrastructure providers;

• Customer communication platforms;

• Other service providers supporting INSIDX operations.

The use of cookies by third parties remains subject to the policies and practices of the applicable third-party provider.

INSIDX does not control the operation of third-party cookies and is not responsible for the privacy practices of third parties.

4. Cookie Management

Most web browsers allow users to:

• View cookies;

• Delete cookies;

• Block cookies;

• Restrict cookies;

• Configure cookie preferences.

Customers may manage cookie settings through their browser settings or device settings.

Disabling or restricting cookies may impact:

• Website functionality;

• Login functionality;

• Account access;

• Service performance;

• User experience;

• Security features.

INSIDX does not guarantee full functionality of websites or services where cookies are disabled.

5. Similar Technologies

INSIDX may use technologies similar to cookies, including:

• Local storage;

• Session storage;

• Security tokens;

• Log files;

• Pixel technologies;

• Device identifiers;

• Other operational technologies.

Such technologies may be used for functionality, security, analytics, administration, performance monitoring, and service delivery purposes.

6. Changes to this Policy

INSIDX reserves the right to modify, update, replace, amend, or revise this Cookies Policy at any time.

Updated versions shall become effective upon publication on the INSIDX website, customer portal, or other official communication channel unless otherwise specified.

Continued use of the Services following publication of updates constitutes acceptance of the revised Cookies Policy.

7. Contact Information

For questions relating to this Cookies Policy, please contact:

INSIDX For Data Exchange LLC

Email: legal@insidx.com

Website: https://insidx.com

Customer Portal: https://my.insidx.com

SERVICE LEVEL AGREEMENT (SLA)

Effective Date: Jan 2025

This Service Level Agreement (“SLA”) governs the service availability, support procedures, response objectives, maintenance practices, and service credits applicable to services provided by INSIDX For Data Exchange LLC (“INSIDX”).

This SLA shall be read together with the General Terms & Conditions, Hosting Services Agreement, Acceptable Use Policy (AUP), and any applicable service-specific agreements.

1. Scope

This SLA applies to eligible hosting and infrastructure services provided by INSIDX, including:

• Shared Hosting Services;

• Reseller Hosting Services;

• VPS Services;

• Dedicated Server Services;

• Cloud Infrastructure Services;

• Managed Hosting Services.

Unless otherwise agreed in writing, this SLA does not apply to:

• Domain registrations;

• Domain renewals;

• Domain transfers;

• Website development services;

• Consulting services;

• Professional services;

• Migration services;

• Third-party software;

• Third-party licensing services.

2. Service Availability Objective

INSIDX targets a monthly service availability objective of:

99.7% Monthly Uptime

This uptime objective represents a target only and shall not be interpreted as a warranty, guarantee, or contractual commitment.

3. Excluded Downtime

The following shall not be considered service downtime for SLA purposes:

• Scheduled maintenance;

• Emergency maintenance;

• Security incidents;

• DDoS attacks;

• Abuse-related actions;

• Force majeure events;

• Internet outages outside INSIDX control;

• Third-party provider failures;

• Registrar failures;

• Registry failures;

• Software defects;

• Customer actions or omissions;

• Customer misconfigurations;

• Customer software issues;

• Customer resource abuse;

• Suspension actions;

• Compliance actions;

• Governmental actions;

• Court orders.

4. Support Channels

The official and primary support channel for all services is the INSIDX Customer Portal ticketing system.

Customers must submit support requests through the official ticketing system.

Support requests submitted through:

• Telephone;

• Mobile calls;

• WhatsApp;

• Social media platforms;

• Messaging applications;

• Personal communications;

• Other unofficial channels;

may not be tracked, processed, prioritized, documented, or handled as official support requests.

INSIDX reserves the right to require any request submitted through unofficial channels to be re-submitted through the official ticketing system.

5. Support Response Objectives

INSIDX shall use commercially reasonable efforts to respond to support requests.

The standard target initial response time is:

Within twenty-four (24) business hours

Response times are targets only and do not constitute guaranteed response times.

The following factors may affect response times:

• Complexity of the issue;

• Third-party provider involvement;

• Infrastructure issues;

• Security investigations;

• Abuse investigations;

• Vendor dependencies;

• Force majeure events.

6. Resolution Times

INSIDX does not guarantee issue resolution within any specific timeframe.

Issue resolution times may vary depending on:

• Technical complexity;

• Third-party provider involvement;

• Vendor response times;

• Infrastructure requirements;

• Security considerations;

• Availability of information;

• Customer cooperation.

Any estimated resolution time provided by INSIDX shall be considered informational only and shall not constitute a binding commitment.

7. Paid Support Services

Unless expressly included within a purchased service plan or separate written agreement, the following services may be subject to additional fees:

• Telephone support;

• WhatsApp support;

• Priority support;

• Emergency support;

• Dedicated support;

• Remote assistance sessions;

• Consulting sessions;

• After-hours support;

• Weekend support;

• Professional services.

The availability of such services remains subject to resource availability and separate commercial arrangements.

8. Maintenance

INSIDX may perform scheduled or emergency maintenance where reasonably necessary to:

• Maintain security;

• Improve stability;

• Upgrade infrastructure;

• Apply updates;

• Apply patches;

• Resolve operational issues.

Maintenance may occur with or without prior notice depending upon operational, technical, or security requirements.

9. Service Credits

Where INSIDX determines that a service credit is appropriate, compensation shall be limited to:

Service Credit Only

No cash compensation, monetary damages, refunds, indirect damages, consequential damages, business losses, or financial compensation shall be payable under this SLA.

Any service credit granted shall not exceed:

One (1) Month of Service Fees

10. Limitation of Liability

The Limitation of Liability provisions contained in the INSIDX General Terms & Conditions are incorporated into this SLA by reference and shall apply fully to all matters governed by this SLA.

11. Governing Law and Jurisdiction

The Governing Law and Jurisdiction provisions contained in the INSIDX General Terms & Conditions are incorporated into this SLA by reference and shall apply fully to this SLA.

12. Contact Information

For support inquiries, SLA matters, service availability questions, or escalation requests:

INSIDX For Data Exchange LLC

Email: legal@insidx.com

Website: https://insidx.com

Customer Portal: https://my.insidx.com

WEBSITE DESIGN & DEVELOPMENT AGREEMENT

Effective Date: Jan 2025

This Website Design & Development Agreement (“Agreement”) governs all website design, website development, website customization, website maintenance, website migration, landing page development, e-commerce development, user interface design, user experience design, and related services provided by INSIDX For Data Exchange LLC (“INSIDX”).

By ordering, purchasing, approving, activating, accepting, or using any website-related service provided by INSIDX, the Customer agrees to be legally bound by this Agreement, the General Terms & Conditions, and any applicable policies or service-specific agreements.

This Agreement applies to all website-related projects, whether delivered as standalone projects, subscription services, maintenance services, managed services, or custom development engagements.

1. Scope of Services

INSIDX may provide website-related services including, but not limited to:

• Website Design;

• Website Development;

• Landing Page Development;

• Corporate Website Development;

• E-Commerce Website Development;

• Website Maintenance;

• Website Migration;

• Website Optimization;

• User Interface (UI) Design;

• User Experience (UX) Design;

• Content Integration;

• Third-Party Integrations;

• CMS Deployment;

• Website Hosting Assistance;

• Website Consulting Services;

• Related technical services.

Project scope shall be defined by proposals, quotations, project specifications, statements of work, emails, tickets, written communications, or other project documentation approved by the Customer.

Any service, feature, functionality, integration, modification, enhancement, or deliverable not expressly included in the approved scope shall be considered out-of-scope and may require additional fees.

2. Customer Responsibilities

The Customer shall provide all information, content, approvals, materials, credentials, branding assets, logos, documentation, access credentials, feedback, and other resources reasonably necessary for project completion.

The Customer is solely responsible for:

• Content accuracy;

• Content legality;

• Copyright compliance;

• Trademark compliance;

• Product information;

• Regulatory compliance;

• Business operations;

• Marketing activities;

• Website usage;

• Website content after delivery.

Project delays caused by the Customer, delayed approvals, missing content, incomplete information, lack of cooperation, or unavailable access credentials may result in project timeline extensions without liability to INSIDX.

3. Ownership and Intellectual Property

All intellectual property rights, ownership rights, proprietary rights, copyrights, trademarks, trade secrets, designs, source code, scripts, templates, documentation, graphics, visual elements, and other materials owned by INSIDX prior to the commencement of a project shall remain the exclusive property of INSIDX or its respective licensors.

The Customer shall retain ownership of all content, trademarks, logos, branding materials, images, text, documents, data, media, and other materials supplied by the Customer for use in the project.

Unless otherwise agreed in writing, ownership of the final website deliverables specifically developed for the Customer shall transfer to the Customer only after:

• Full payment of all invoices;

• Full payment of all project fees;

• Full payment of all approved change requests;

• Full payment of any applicable taxes, charges, or expenses.

Until all outstanding amounts have been paid in full, INSIDX shall retain all ownership rights, intellectual property rights, licensing rights, and usage rights relating to the project and its deliverables.

The Customer shall not be entitled to:

• Source code;

• Design source files;

• Development files;

• Project assets;

• Editable files;

• Administrative access;

• Transfer of ownership;

until all outstanding amounts have been paid in full unless otherwise agreed in writing.

The Customer acknowledges that certain project components may incorporate:

• Third-party software;

• Open-source software;

• Frameworks;

• Libraries;

• Themes;

• Plugins;

• Modules;

• APIs;

• Third-party services;

which remain subject to the ownership rights, licensing terms, and restrictions of their respective owners.

INSIDX does not transfer ownership of any third-party software, framework, plugin, module, theme, license, API, cloud service, hosting service, domain name, SSL certificate, operating system, control panel, or other third-party product beyond the rights granted by the applicable provider.

Where a project includes open-source software, the Customer acknowledges that such software shall remain governed by its applicable open-source license terms.

INSIDX may utilize general methodologies, know-how, development practices, reusable components, templates, tools, workflows, utilities, scripts, configurations, and non-customer-specific technologies during project delivery. Nothing in this Agreement shall transfer ownership of such materials to the Customer.

Unless otherwise agreed in writing, INSIDX reserves the right to display the completed project, project screenshots, project descriptions, company name, logo, or publicly available project information within portfolios, case studies, marketing materials, proposals, presentations, social media content, and promotional materials.

The Customer represents and warrants that all content, materials, trademarks, logos, images, videos, documents, and other assets supplied to INSIDX are lawfully owned or properly licensed by the Customer.

The Customer shall indemnify, defend, and hold harmless INSIDX from any claims, disputes, investigations, liabilities, damages, losses, penalties, costs, or legal expenses arising from Customer-provided content, trademarks, intellectual property, or materials.

Nothing in this Agreement shall be interpreted as transferring ownership of INSIDX intellectual property, proprietary methodologies, reusable technologies, internal systems, development tools, business processes, trade secrets, or proprietary materials except as expressly stated in this Agreement.

4. Project Timelines and Delays

Any project timeline, delivery estimate, milestone schedule, implementation plan, launch date, completion target, or development estimate provided by INSIDX is intended solely as a good-faith estimate and shall not constitute a guarantee, warranty, or binding commitment unless expressly stated in a separate written agreement.

Project timelines may be affected by numerous factors, including but not limited to:

• Customer delays;

• Delayed approvals;

• Delayed feedback;

• Delayed content delivery;

• Changes in project scope;

• Additional requirements;

• Third-party provider delays;

• Software limitations;

• Technical issues;

• Infrastructure issues;

• Security incidents;

• Regulatory requirements;

• Force majeure events.

The Customer agrees to provide timely approvals, feedback, content, credentials, access information, project materials, and other information reasonably required for project completion.

Any delay caused directly or indirectly by the Customer shall automatically extend applicable project timelines by a reasonable period without liability to INSIDX.

Where the Customer requests modifications, revisions, enhancements, additional functionality, scope changes, integrations, redesigns, content updates, or other changes after project commencement, INSIDX reserves the right to:

• Revise project timelines;

• Adjust project milestones;

• Adjust delivery schedules;

• Issue additional quotations;

• Apply additional fees;

• Suspend work pending approval.

INSIDX shall not be liable for delays resulting from:

• Customer actions or omissions;

• Third-party providers;

• Hosting providers;

• Registrars;

• Registries;

• Software vendors;

• Payment delays;

• Incomplete information;

• Approval delays;

• Infrastructure failures;

• Security incidents;

• Internet outages;

• Force majeure events.

Where a project remains inactive due to Customer inactivity, missing approvals, missing content, unavailable communication, non-payment, or lack of cooperation for more than thirty (30) consecutive days, INSIDX reserves the right to:

• Pause the project;

• Reallocate resources;

• Reschedule delivery;

• Close the project;

• Apply reactivation fees;

• Require a revised project schedule.

Project completion dates shall be deemed automatically extended where circumstances beyond the reasonable control of INSIDX affect the progress, delivery, testing, approval, deployment, or launch of the project.

The Customer acknowledges that website development projects may require ongoing collaboration and that project schedules may reasonably change throughout the development lifecycle.

INSIDX shall not be liable for any loss of business, loss of revenue, loss of profits, reputational damage, missed opportunities, delayed launches, marketing delays, operational delays, or other damages arising from project delays, schedule adjustments, milestone changes, or revised delivery dates.

5. Change Requests and Additional Work

The Customer acknowledges that the project scope is based upon the specifications, requirements, features, deliverables, timelines, and services agreed upon at the time of quotation, proposal approval, project acceptance, or project commencement.

Any request that modifies, expands, supplements, enhances, redesigns, customizes, replaces, extends, or otherwise changes the originally agreed scope shall constitute a Change Request.

Change Requests may include, but are not limited to:

• Additional pages;

• Additional functionality;

• Additional integrations;

• Additional languages;

• Additional design work;

• Additional content work;

• Additional development work;

• Additional testing requirements;

• Additional reporting requirements;

• Additional user roles;

• Additional workflows;

• Additional modules;

• Additional revisions beyond agreed limits;

• Additional customization requests;

• New features not included in the original scope.

INSIDX reserves the right to review and evaluate all Change Requests before implementation.

Upon receipt of a Change Request, INSIDX may:

• Approve the request;

• Reject the request;

• Provide a revised quotation;

• Provide a revised timeline;

• Provide a revised project scope;

• Issue additional invoices;

• Require written approval before implementation.

INSIDX shall have no obligation to perform any Change Request unless mutually agreed in writing.

The Customer acknowledges that Change Requests may affect:

• Project pricing;

• Project timelines;

• Project milestones;

• Resource allocation;

• Delivery schedules;

• Testing procedures;

• Deployment schedules.

Any work performed outside the original scope may be billed at INSIDX’s then-current rates, quotation rates, professional service rates, maintenance rates, consulting rates, or other applicable charges.

Where a Change Request is approved, INSIDX may require:

• Advance payment;

• Partial payment;

• Additional deposits;

• Written approval;

• Signed change orders;

• Revised project agreements.

Minor adjustments, corrections, bug fixes, or modifications reasonably necessary to deliver the originally agreed scope shall not automatically be considered Change Requests and shall be evaluated by INSIDX based on the approved project specifications.

The Customer shall not withhold payment for completed work solely because additional functionality, features, modifications, enhancements, integrations, or Change Requests remain pending, unapproved, or outside the original scope.

INSIDX shall not be liable for delays, cost increases, milestone changes, resource adjustments, deployment delays, launch delays, or other impacts resulting from Customer-requested Change Requests or scope modifications.

Nothing in this Agreement shall obligate INSIDX to provide unlimited revisions, unlimited modifications, unlimited support, unlimited redesigns, unlimited development work, or unlimited Change Requests unless expressly stated in a separate written agreement.

6. Acceptance and Project Completion

Upon completion of the agreed project scope, INSIDX may provide the Customer with access to the website, staging environment, demonstration environment, testing environment, project deliverables, or other means reasonably necessary for review and acceptance.

The Customer shall review the deliverables and notify INSIDX of any material issues, defects, errors, omissions, or non-conformities within seven (7) calendar days following delivery, deployment, testing access, or acceptance request.

If the Customer:

• Approves the deliverables;

• Launches the website;

• Uses the website in production;

• Makes the website publicly available;

• Requests deployment to a live environment;

• Requests project closure;

• Fails to provide acceptance feedback within seven (7) calendar days;

the project shall be deemed accepted and completed.

Following project acceptance, any further modifications, enhancements, redesigns, additional functionality, maintenance requests, support requests, updates, content changes, integrations, or other services may be treated as:

• Change Requests;

• Maintenance Services;

• Professional Services;

• Separate Projects;

and may be subject to additional fees.

The Customer acknowledges that websites, applications, integrations, plugins, APIs, third-party services, hosting environments, browsers, devices, operating systems, search engines, and software platforms may evolve over time.

Accordingly, INSIDX does not guarantee that a completed project will remain fully compatible with all future technologies, browsers, devices, operating systems, third-party services, APIs, plugins, software versions, or external systems unless covered by a separate maintenance agreement.

Minor visual differences, browser-specific behavior, device-specific variations, third-party limitations, performance variations, or non-material issues that do not substantially affect the agreed functionality shall not constitute grounds for rejection of the project.

INSIDX reserves the right to consider a project completed where the agreed scope has been substantially delivered, even if minor issues, cosmetic items, or non-material adjustments remain outstanding.

The Customer shall not unreasonably withhold, delay, or condition acceptance of completed work.

INSIDX shall not be liable for any loss of business, loss of revenue, loss of profits, operational impact, reputational damage, launch delays, marketing delays, or other damages arising from delays in acceptance, delayed feedback, refusal to review deliverables, or Customer inaction.

Upon project completion and acceptance, responsibility for the ongoing operation, administration, management, content, security, compliance, and business use of the website shall transfer to the Customer except to the extent covered by a separate maintenance, support, managed services, or hosting agreement.

7. Payment Terms and Fees

The Customer agrees to pay all fees, charges, deposits, invoices, taxes, and other amounts associated with the project in accordance with the applicable quotation, proposal, invoice, agreement, or payment schedule.

INSIDX reserves the right to require:

• Advance payments;

• Deposits;

• Milestone payments;

• Partial payments;

• Full payment prior to delivery;

• Recurring fees where applicable.

Unless otherwise agreed in writing, all payments are non-refundable and must be made on or before the applicable due date.

INSIDX reserves the right to suspend work, delay delivery, withhold deployment, restrict access, suspend services, or terminate the project where payment obligations are not satisfied.

Where a website, application, landing page, portal, e-commerce platform, or other deliverable is hosted on infrastructure owned, managed, controlled, operated, or provided by INSIDX, such hosting shall not be interpreted as transferring ownership, possession, source code rights, intellectual property rights, administrative rights, development rights, or unrestricted access rights to the Customer.

The Customer acknowledges that temporary access to a live website, staging environment, testing environment, demonstration environment, hosting account, or server environment shall not constitute project delivery, project acceptance, transfer of ownership, or satisfaction of payment obligations.

INSIDX reserves the right to restrict, suspend, disable, remove, or limit access to project deliverables, websites, applications, development environments, administrative interfaces, hosting services, or related resources where invoices remain unpaid.

Ownership rights, transfer rights, migration rights, source code rights, administrative rights, backup rights, export rights, and delivery rights shall not transfer to the Customer until all outstanding amounts relating to the project have been paid in full.

Where payment remains outstanding, INSIDX may retain possession, control, hosting access, deployment access, administrative credentials, backups, project files, development files, source code, configurations, databases, and related materials until full payment has been received.

The Customer shall not use temporary access, testing access, hosting access, staging access, or production access as grounds to dispute payment obligations or claim ownership prior to full payment.

Any migration, transfer, export, handover, deployment to third-party infrastructure, delivery of project files, release of administrative credentials, or release of project materials may be withheld until all outstanding balances have been paid in full.

INSIDX reserves the right to charge interest, administrative fees, collection costs, legal expenses, professional fees, recovery costs, or service suspension fees where permitted by applicable law and where payment obligations remain outstanding.