شروط الخدمة

By accessing, registering, ordering, purchasing, activating, renewing, transferring, configuring, managing, supporting, or using any service provided by INSIDX For Data Exchange LLC (“INSIDX”), whether directly or indirectly, the user, client, customer, reseller, representative, employee, contractor, agent, or any other party (“Customer”) expressly acknowledges that they have read, understood, and agreed to be legally bound by these Terms and Conditions, together with all related policies, agreements, annexes, addenda, service-specific terms, and documents published by INSIDX or incorporated herein by reference.

These Terms apply to all transactions, products, services, subscriptions, licenses, payments (including but not limited to Visa, Mastercard, Instapay, Vodafone Cash, bank transfers, cash payments, and other payment methods), operations, and interactions between INSIDX and any Customer without exception.

Failure to read, review, understand, or acknowledge these Terms shall not exempt the Customer from compliance with these Terms or any resulting obligations, responsibilities, or liabilities.

Company Details INSIDX For Data Exchange LLC Address: 12 Nehro St, Merryland, Cairo, Egypt Phone: +20 100 198 4400 Email: legal@insidx.com Website: https://insidx.com

Service-Specific Agreements Certain services may be governed by additional service-specific agreements, policies, and documents, including but not limited to:

• Domain Registration Agreement
• Hosting Services Agreement
• Website Design and Development Agreement
• Privacy Policy
• Refund Policy
• Service Level Agreement (SLA)
• Acceptable Use Policy (AUP)

By purchasing, ordering, activating, renewing, transferring, configuring, managing, or using any service, the Customer agrees to comply with all applicable service-specific agreements and policies.

In the event of any conflict between these Terms and a service-specific agreement, the service-specific agreement shall prevail solely with respect to the relevant service.

Third-Party Services

The Customer acknowledges that certain services may be provided directly by INSIDX, while other services may be supplied, licensed, facilitated, provisioned, operated, managed, or supported through third-party providers, registrars, registries, software vendors, cloud providers, infrastructure providers, certificate authorities, payment processors, telecommunications providers, and other external service providers.

Unless expressly stated otherwise, INSIDX does not represent itself as the owner, operator, registry operator, certificate authority, software publisher, governmental authority, or official representative of any third-party provider.

INSIDX may assist Customers in procuring, activating, deploying, configuring, managing, renewing, transferring, supporting, or administering third-party products and services solely as an independent technology service provider.

Modification of Terms

INSIDX reserves the right to modify, amend, replace, update, suspend, or discontinue any portion of these Terms, policies, services, products, pricing, features, or conditions at any time without prior notice.

Updated versions shall become effective immediately upon publication on the INSIDX website, customer portal, billing platform, or any other official communication channel unless otherwise specified.

The Customer’s continued use of any service after such publication shall constitute full, unconditional, and binding acceptance of the revised Terms and any related policies or agreements.

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt.

1. Acceptance of Terms 2. Definitions 3. Services Description 4. Customer Authorization and Service Ownership 5. Third-Party Services 6. Customer Responsibilities 7. Account Security 8. Payments and Billing 9. Service Suspension and Termination 10. Data Ownership 11. Limitation of Liability 12. Indemnification 13. Force Majeure 14. Intellectual Property 15. Governing Law and Jurisdiction 16. Modifications to Terms 17. Contact Information

1. Acceptance of Terms

By accessing, ordering, purchasing, registering, activating, renewing, transferring, configuring, managing, supporting, or using any service provided by INSIDX, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and all applicable policies, agreements, and service-specific documents.

If the Customer does not agree to these Terms, the Customer must not access, purchase, or use any INSIDX service.

The Customer further acknowledges that electronic acceptance, account registration, service orders, invoice payments, service renewals, support requests, service usage, or continued access to any service shall constitute valid and binding acceptance of these Terms.

2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:

“INSIDX”, “Company”, “We”, “Us”, or “Our” means INSIDX For Data Exchange LLC, its affiliates, employees, contractors, agents, successors, and assigns.

“Customer”, “User”, “Client”, “You”, or “Your” means any individual, company, organization, reseller, representative, employee, contractor, agent, or other entity that accesses, purchases, registers, activates, renews, transfers, manages, supports, or uses any service provided by INSIDX.

“Services” means any product, service, subscription, software, hosting service, cloud service, VPS, dedicated server, shared hosting account, domain-related service, SSL certificate service, software license, website development service, deployment service, technical support service, consulting service, management service, or any other offering provided by INSIDX.

“Account” means any customer account, billing account, portal account, management account, support account, or other account maintained with INSIDX.

“Domain Name” means any internet domain name, including but not limited to generic top-level domains (gTLDs), country-code top-level domains (ccTLDs), and any related registration, renewal, transfer, DNS, or management service.

“Hosting Services” means any shared hosting, reseller hosting, VPS hosting, cloud hosting, dedicated server hosting, managed hosting, email hosting, or related infrastructure service.

“Server” means any virtual server, dedicated server, cloud instance, container, hosting environment, infrastructure resource, or computing resource provided directly or indirectly through INSIDX.

“Third-Party Provider” means any registrar, registry, software vendor, cloud provider, infrastructure provider, data center provider, certificate authority, payment processor, telecommunications provider, licensing provider, or other external provider whose products or services are supplied, licensed, operated, or facilitated through INSIDX.

“Subscription” means any recurring, renewable, prepaid, monthly, annual, or periodic service purchased through INSIDX.

“Software License” means any software subscription, software activation, software key, software entitlement, software deployment, software usage right, or software licensing service supplied directly or indirectly through INSIDX.

“Content” means any text, images, videos, audio files, documents, software, databases, code, emails, messages, files, trademarks, logos, intellectual property, or other materials uploaded, stored, transmitted, published, hosted, processed, or distributed by the Customer.

“Data” means any information, records, files, databases, personal information, business information, technical information, communications, backups, logs, analytics, or other digital information associated with the Customer or the Services.

“Website” means any website, web application, portal, landing page, e-commerce platform, or internet-accessible application developed, hosted, managed, or supported through INSIDX services.

“Microsoft 365 Services” means any Microsoft-related subscription, tenant, mailbox, license, cloud service, productivity service, or related service procured, configured, or managed through INSIDX.

“SSL Certificate” means any digital certificate, encryption certificate, validation certificate, code-signing certificate, wildcard certificate, or related certificate service obtained through a Certificate Authority.

“Business Day” means any day other than Friday, Saturday, official public holidays in the Arab Republic of Egypt, or days during which banking institutions are generally closed in Egypt.

“Applicable Law” means all laws, regulations, governmental directives, court orders, regulatory requirements, and legally binding obligations applicable to the Customer, INSIDX, or the Services.

Words used in the singular shall include the plural and vice versa where the context permits. Headings are provided for convenience only and shall not affect the interpretation of these Terms.

3. Services Description

INSIDX provides a variety of technology, internet, infrastructure, cloud, software, consulting, deployment, support, and related services to individuals, businesses, organizations, and resellers.

Services offered by INSIDX may include, but are not limited to:

• Shared Hosting Services;
• Reseller Hosting Services;
• Virtual Private Servers (VPS);
• Dedicated Servers;
• Cloud Infrastructure Services;
• Domain Registration Services;
• Domain Renewal and Transfer Services;
• DNS Management Services;
• SSL Certificate Services;
• Software Licensing Services;
• Plesk Licensing Services;
• Email Hosting Services;
• Microsoft 365 Procurement and Administration Assistance;
• Website Design and Development Services;
• Website Migration Services;
• Website Maintenance Services;
• Application Deployment Services;
• Odoo Community Deployment Services;
• Backup Services;
• Technical Support Services;
• Consulting Services;
• Managed Services;
• Other technology-related products and services offered by INSIDX from time to time.

Certain services may be provided directly by INSIDX, while other services may be supplied, licensed, facilitated, operated, provisioned, or supported through Third-Party Providers.

INSIDX acts as an independent technology service provider and may assist Customers in procuring, activating, deploying, configuring, managing, renewing, transferring, supporting, administering, or maintaining services obtained from Third-Party Providers.

Unless expressly stated otherwise in a separate written agreement, INSIDX does not represent itself as:

• A domain registry operator;
• A governmental authority;
• A certificate authority;
• A software publisher;
• The owner or operator of any third-party service.

Unless expressly stated otherwise, INSIDX does not represent itself as the owner, operator, issuer, publisher, registrar, registry, licensor, or official representative of any third-party product, platform, subscription, license, certificate, domain service, cloud service, or provider.

The Customer acknowledges that certain products, subscriptions, licenses, software, certificates, domains, cloud services, infrastructure resources, and related services may be governed by the policies, requirements, technical limitations, eligibility requirements, pricing structures, licensing terms, operational procedures, and decisions of the applicable Third-Party Provider.

INSIDX does not guarantee the availability, approval, registration, issuance, renewal, transfer, activation, continuation, pricing, compatibility, functionality, or uninterrupted operation of any service that depends upon a Third-Party Provider.

Where INSIDX provides assistance with domain registrations, SSL certificates, software licenses, Microsoft 365 subscriptions, cloud services, application deployments, Odoo deployments, or similar services, such assistance shall be limited to administrative, technical, procurement, deployment, configuration, support, management, or facilitation activities requested by the Customer.

Where INSIDX assists in procuring, managing, administering, supporting, renewing, transferring, or facilitating third-party subscriptions, licenses, domains, certificates, software, cloud services, or similar products, INSIDX acts solely as an independent service provider and facilitator and shall not be deemed the owner, publisher, issuer, licensor, registrar, registry, software vendor, or provider of such services.

The Customer acknowledges that fees paid to INSIDX may relate to hosting services, infrastructure services, management services, deployment services, consulting services, technical services, procurement services, support services, administrative services, facilitation services, or other service activities and shall not be interpreted as transferring ownership of any third-party product, software, license, domain registry, cloud platform, intellectual property, subscription, certificate, or provider-owned service to either the Customer or INSIDX beyond the rights granted by the applicable provider.

INSIDX reserves the right to modify, discontinue, replace, suspend, limit, or introduce any service, feature, product, configuration, specification, or offering at any time, subject to applicable contractual obligations and applicable law.

4. Customer Authorization and Service Ownership

By ordering, purchasing, renewing, transferring, activating, configuring, deploying, managing, supporting, or using any service provided by INSIDX, the Customer expressly authorizes INSIDX to act on the Customer’s behalf solely for the purpose of procuring, provisioning, configuring, administering, supporting, renewing, transferring, deploying, maintaining, or managing the requested services.

Such authorization is strictly limited to the administration, operation, deployment, support, and management of the requested services and shall not be interpreted as granting INSIDX any ownership rights, beneficial interest, intellectual property rights, proprietary rights, licensing rights, or control over the Customer’s assets.

The Customer shall remain the sole owner and responsible party for all domain names, websites, applications, databases, email accounts, subscriptions, software licenses, cloud resources, content, intellectual property, business information, and data associated with the services.

Any administrative access, technical access, reseller access, management access, billing access, account access, DNS access, hosting access, software access, platform access, or other operational access maintained by INSIDX for service delivery purposes shall not constitute ownership by INSIDX.

Where INSIDX assists with domain registrations, renewals, transfers, SSL certificates, software licenses, Microsoft 365 subscriptions, cloud services, application deployments, website development, Odoo Community deployments, server provisioning, or similar services, the Customer expressly authorizes INSIDX to perform the required administrative and technical actions on the Customer’s behalf.

For Egyptian domain names (.EG, .COM.EG, and related extensions), the Customer authorizes INSIDX to assist in preparing, reviewing, submitting, and managing registration-related requests and documentation before the applicable registration authority or service provider. Such authorization shall not be interpreted as INSIDX being the registration authority, registrar, registry operator, or governmental authority responsible for approval decisions.

The Customer acknowledges that all approvals, rejections, registrations, renewals, transfers, suspensions, cancellations, licensing decisions, subscription decisions, eligibility determinations, and service-related decisions remain subject to the policies, procedures, technical requirements, and decisions of the applicable third-party provider, registrar, registry, software vendor, certificate authority, governmental authority, or competent authority.

The Customer further acknowledges that INSIDX acquires no ownership rights, beneficial interests, licensing rights, or intellectual property rights in any domain name, software license, subscription, cloud tenant, mailbox, website, database, application, content, or data solely by virtue of providing procurement, deployment, configuration, support, billing, management, administration, or technical services.

Any fees paid to INSIDX relate solely to the services provided by INSIDX and shall not be interpreted as granting ownership of any third-party product, software, service, platform, registry, infrastructure, intellectual property, or provider-owned resource beyond the rights granted by the applicable provider.

Nothing in these Terms shall be construed as creating a partnership, agency relationship, joint venture, employment relationship, franchise relationship, or fiduciary relationship between INSIDX and the Customer.

5. Customer Responsibilities

The Customer is solely responsible for all activities conducted through the Services, whether performed directly by the Customer or by any third party using the Customer’s account, credentials, systems, websites, servers, applications, domains, subscriptions, or resources.

The Customer agrees to use the Services in compliance with all applicable laws, regulations, governmental requirements, industry standards, and third-party policies.

The Customer shall be solely responsible for:

• All content hosted, stored, transmitted, processed, published, distributed, or made available through the Services;
• The accuracy, legality, ownership, licensing, and suitability of all content, information, data, software, and materials used through the Services;
• All websites, applications, databases, email accounts, software installations, DNS configurations, and server configurations under the Customer’s control;
• Compliance with intellectual property laws, copyright laws, trademark laws, privacy laws, data protection laws, consumer protection laws, and all other applicable legal requirements;
• Maintaining secure passwords, credentials, access controls, and account security measures;
• Maintaining appropriate backups of data unless expressly provided as part of a separate written service agreement;
• Ensuring that all software, content, and materials used through the Services are properly licensed and authorized.

For website design, development, deployment, maintenance, migration, or management services, the Customer remains solely responsible for all website content, images, videos, documents, trademarks, copyrights, legal notices, privacy policies, terms of service, business information, products, services, and regulatory compliance.

INSIDX does not review, verify, validate, approve, monitor, or assume responsibility for the legality, ownership, licensing, accuracy, suitability, or compliance of Customer content.

For hosting, VPS, dedicated server, cloud, email, domain, software, and related services, the Customer is solely responsible for all activities, communications, transactions, content, software, databases, user actions, and business operations conducted through the Services.

The Customer shall not use the Services for:

• Illegal activities;
• Fraudulent activities;
• Phishing activities;
• Malware distribution;
• Unauthorized access attempts;
• Spam or unsolicited communications;
• Intellectual property infringement;
• Copyright infringement;
• Trademark infringement;
• Distribution of harmful, abusive, defamatory, or unlawful content;
• Any activity that may disrupt, damage, impair, or negatively affect INSIDX, its infrastructure, its providers, or other customers.

The Customer acknowledges that INSIDX shall not be liable for any losses, damages, penalties, claims, disputes, investigations, regulatory actions, legal proceedings, intellectual property claims, data breaches, business interruptions, or other consequences arising from Customer content, Customer activities, Customer configurations, Customer decisions, or Customer use of the Services.

The Customer agrees to cooperate fully with INSIDX in connection with abuse investigations, legal requests, security incidents, compliance reviews, fraud prevention measures, and any investigation relating to the use of the Services.

Failure to comply with this Section may result in suspension, restriction, termination, or other actions deemed necessary by INSIDX without refund or compensation.

6. Account Security

The Customer is solely responsible for maintaining the confidentiality, security, and integrity of all account credentials, usernames, passwords, API keys, access tokens, authentication devices, recovery methods, and other account security information associated with the Services.

The Customer shall take all reasonable measures to prevent unauthorized access to their accounts, systems, services, domains, servers, websites, applications, email accounts, and related resources.

The Customer is responsible for all actions, activities, transactions, configurations, modifications, communications, and requests performed through their account, whether authorized by the Customer or resulting from the Customer’s failure to maintain adequate security measures.

INSIDX shall not be liable for any unauthorized access, account compromise, password theft, credential disclosure, phishing incident, malware infection, social engineering attack, data breach, service disruption, financial loss, or other damages arising from:

• Weak or compromised passwords;
• Failure to maintain account security;
• Unauthorized disclosure of credentials;
• Customer negligence;
• Third-party actions;
• Malware, phishing, or social engineering attacks targeting the Customer;
• Security incidents beyond the reasonable control of INSIDX.

The Customer must immediately notify INSIDX upon becoming aware of any suspected or actual unauthorized access, security incident, account compromise, credential exposure, or suspicious activity affecting any service.

INSIDX reserves the right to suspend, restrict, reset, lock, or otherwise secure any account where it reasonably believes that a security threat, compromise, abuse incident, fraud risk, or unauthorized access may exist.

Such actions may be taken without prior notice where reasonably necessary to protect the Customer, INSIDX, third-party providers, infrastructure, or other customers.

The Customer acknowledges that INSIDX cannot guarantee absolute security and that no online service, system, network, infrastructure, software platform, or communication method is completely secure against all threats or vulnerabilities.

The Customer remains responsible for implementing appropriate security measures, including but not limited to strong passwords, multi-factor authentication, access controls, software updates, malware protection, backup procedures, and internal security policies.

7. Payments and Billing

The Customer agrees to pay all fees, charges, taxes, renewals, subscriptions, usage fees, setup fees, licensing fees, service fees, and other applicable charges associated with the Services in accordance with the pricing and billing terms published by INSIDX or otherwise agreed in writing.

All invoices issued by INSIDX shall be due and payable on or before the stated due date unless otherwise specified in writing.

Services may be suspended, restricted, terminated, canceled, or otherwise affected if payment is not received by the applicable due date.

INSIDX reserves the right to refuse, suspend, delay, cancel, or terminate the provisioning, activation, renewal, transfer, or continuation of any service due to unpaid invoices, overdue balances, payment disputes, suspected fraud, or payment verification requirements.

The Customer is responsible for ensuring that valid and sufficient payment methods are maintained for all active services.

INSIDX may accept payments through various payment methods including, but not limited to:

• Credit Cards;
• Debit Cards;
• Bank Transfers;
• Instapay;
• Vodafone Cash;
• Electronic Payment Gateways;
• Account Credits;
• Other approved payment methods.

All payments made to INSIDX are non-refundable except as expressly provided in the applicable Refund and Cancellation Policy.

The Customer shall be responsible for any banking charges, transfer fees, currency conversion fees, intermediary bank fees, payment gateway charges, taxes, duties, governmental charges, or similar costs associated with payment transactions.

INSIDX reserves the right to modify pricing, service fees, subscription fees, renewal fees, licensing fees, or other charges at any time. Any such changes shall apply prospectively and shall not affect fees already paid for completed billing periods unless otherwise required by law or applicable provider policies.

Chargebacks, payment reversals, disputed transactions, unauthorized payment claims, or fraudulent payment disputes may result in immediate suspension, restriction, or termination of services without prior notice.

Where a chargeback, reversal, or payment dispute occurs, the Customer shall remain liable for:

• The original service fees;
• Administrative costs;
• Collection costs;
• Banking fees;
• Payment processing fees;
• Legal expenses;
• Any losses incurred by INSIDX arising from the disputed transaction.

INSIDX reserves the right to require additional identity verification, payment verification, documentation, or security checks before accepting, processing, renewing, transferring, or activating any service.

Failure to pay any invoice shall not relieve the Customer of any contractual obligation or liability incurred prior to service suspension or termination.

INSIDX may apply payments, credits, refunds, adjustments, or account balances to any outstanding invoices, fees, charges, or obligations owed by the Customer.

Unless otherwise agreed in writing, all invoices, payment confirmations, receipts, notices, and billing communications may be delivered electronically and shall be deemed valid and legally effective upon transmission.

8. Service Suspension and Termination

INSIDX reserves the right, at its sole discretion, to suspend, restrict, disable, terminate, cancel, remove, block, or otherwise limit access to any Service, Account, Server, Domain-related Service, Subscription, License, Website, Application, Database, Email Service, or other resource at any time where reasonably necessary to protect INSIDX, its infrastructure, its providers, its customers, or to comply with legal, regulatory, contractual, technical, operational, or security requirements.

Services may be suspended, restricted, or terminated without prior notice in circumstances including, but not limited to:

• Non-payment of invoices or outstanding balances;
• Violation of these Terms or any applicable policy;
• Violation of the Acceptable Use Policy (AUP);
• Abuse complaints;
• Spam activities;
• Malware distribution;
• Phishing activities;
• Fraudulent activities;
• Intellectual property infringement;
• Copyright infringement;
• Trademark infringement;
• Security threats;
• Unauthorized access attempts;
• Excessive resource usage;
• Legal requests;
• Court orders;
• Governmental directives;
• Requests from registrars, registries, certificate authorities, software vendors, infrastructure providers, or other Third-Party Providers;
• Activities that may disrupt, damage, impair, or negatively affect INSIDX, its infrastructure, its providers, or other customers.

INSIDX reserves the right to investigate suspected violations and may temporarily suspend services while such investigations are conducted.

The Customer agrees to cooperate fully with any investigation, compliance review, abuse review, fraud investigation, legal request, or security incident response relating to the Services.

Where reasonably possible, INSIDX may provide notice prior to suspension or termination; however, INSIDX shall not be obligated to provide advance notice where immediate action is deemed necessary.

Suspension or termination of a Service shall not relieve the Customer of any obligation to pay outstanding fees, charges, invoices, penalties, or other amounts owed to INSIDX.

INSIDX shall not be liable for any loss of revenue, loss of profits, loss of business, loss of contracts, loss of opportunities, loss of goodwill, loss of data, service interruption, or other damages arising from any suspension, restriction, termination, cancellation, or limitation of Services undertaken in accordance with these Terms.

Upon suspension or termination, INSIDX may restrict access to Services, remove content, disable accounts, revoke access credentials, cancel subscriptions, release allocated resources, reclaim IP addresses, terminate licenses, remove backups, or take any other action reasonably necessary to administer the affected Services.

Unless otherwise required by law or expressly agreed in writing, INSIDX shall have no obligation to retain, archive, restore, recover, or provide access to Customer data following service termination.

INSIDX reserves the right to refuse future service requests, account registrations, renewals, transfers, purchases, or other transactions from any Customer whose account has been suspended or terminated for abuse, fraud, non-payment, policy violations, security concerns, or other legitimate business reasons.

9. Data Ownership

The Customer shall retain all rights, title, ownership, and interests in and to all data, content, files, databases, emails, applications, websites, intellectual property, business information, customer records, and other materials stored, processed, transmitted, hosted, uploaded, generated, or maintained through the Services.

INSIDX does not claim ownership of any Customer data, content, intellectual property, trademarks, copyrights, databases, business information, software, websites, applications, communications, or other materials belonging to the Customer.

The Customer acknowledges and agrees that INSIDX may access, process, store, transfer, copy, backup, migrate, analyze, review, or otherwise handle Customer data solely to the extent reasonably necessary to:

• Provide the Services;
• Perform technical support;
• Maintain service functionality;
• Perform migrations;
• Troubleshoot technical issues;
• Respond to abuse reports;
• Investigate security incidents;
• Comply with legal obligations;
• Enforce these Terms and applicable policies.

The Customer remains solely responsible for:

• The legality of all data and content;
• Data accuracy and integrity;
• Data retention requirements;
• Regulatory compliance;
• Data backups unless otherwise agreed in writing;
• Data recovery requirements;
• Data protection obligations applicable to the Customer’s business.

INSIDX shall not be responsible for any loss, corruption, deletion, alteration, disclosure, unavailability, destruction, or inaccessibility of Customer data resulting from:

• Customer actions or omissions;
• Software failures;
• Third-party failures;
• Security incidents;
• Force majeure events;
• Service suspensions;
• Customer misconfigurations;
• Malware infections;
• Unauthorized access;
• Actions of registrars, registries, software vendors, cloud providers, infrastructure providers, or other third parties.

Any backup services provided by INSIDX shall be offered on a reasonable-effort basis unless otherwise expressly stated in a separate written agreement.

The Customer acknowledges that backups may not be complete, current, available, recoverable, or suitable for disaster recovery purposes and that the Customer remains responsible for maintaining independent backups of critical data.

Upon termination, expiration, cancellation, suspension, or non-renewal of Services, INSIDX may delete, remove, destroy, archive, or otherwise dispose of Customer data in accordance with operational requirements, applicable policies, provider requirements, legal obligations, and retention schedules.

Unless otherwise required by law or agreed in writing, INSIDX shall have no obligation to retain, preserve, archive, recover, restore, export, or provide access to Customer data after service termination.

Nothing in these Terms shall be interpreted as transferring ownership of Customer data to INSIDX, and all rights not expressly granted herein remain reserved to the Customer.

10. Limitation of Liability

To the maximum extent permitted by applicable law, INSIDX, its affiliates, directors, officers, employees, contractors, suppliers, licensors, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising from or relating to the use of, inability to use, suspension of, interruption of, or termination of any Service.

Without limitation, INSIDX shall not be liable for:

• Loss of profits;
• Loss of revenue;
• Loss of business;
• Loss of customers;
• Loss of contracts;
• Loss of goodwill;
• Loss of opportunities;
• Loss of anticipated savings;
• Loss of reputation;
• Loss of data;
• Data corruption;
• Service interruptions;
• System failures;
• Security incidents;
• Business downtime;
• Third-party actions or omissions;
• Delays in service provisioning;
• Domain registration failures;
• Domain transfer failures;
• Domain renewal failures;
• SSL certificate issuance failures;
• Software licensing issues;
• Cloud service interruptions;
• Email delivery failures;
• DNS failures;
• Force majeure events.

The Customer acknowledges that many Services depend on third-party providers, registrars, registries, certificate authorities, software vendors, cloud providers, infrastructure providers, payment processors, telecommunications providers, and other external parties beyond the reasonable control of INSIDX.

INSIDX does not guarantee uninterrupted availability, continuous operation, error-free performance, successful registration, successful transfer, successful renewal, successful provisioning, or uninterrupted accessibility of any Service.

Any service levels, uptime targets, support commitments, or performance objectives published by INSIDX shall be governed exclusively by the applicable Service Level Agreement (SLA), if any.

In no event shall INSIDX be liable for any damages arising from:

• Customer actions or omissions;
• Customer misconfigurations;
• Customer content;
• Customer software;
• Customer business decisions;
• Customer security failures;
• Third-party software defects;
• Third-party provider actions;
• Governmental actions;
• Regulatory actions;
• Court orders;
• Abuse investigations;
• Security incidents;
• Cyberattacks;
• Internet failures;
• Utility failures;
• Force majeure events.

To the fullest extent permitted by applicable law, the total aggregate liability of INSIDX arising out of or relating to any claim, dispute, loss, damage, or cause of action shall not exceed the total amount actually paid by the Customer to INSIDX for the specific Service giving rise to the claim during the three (3) months immediately preceding the event giving rise to such claim.

The limitations and exclusions set forth in this Section shall apply regardless of the legal theory asserted, whether in contract, tort, negligence, strict liability, statutory liability, or otherwise, and shall survive termination of the Services and these Terms.

Warranty Disclaimer

All Services are provided on an “AS IS”, “AS AVAILABLE”, and “WITH ALL FAULTS” basis to the maximum extent permitted by applicable law. INSIDX makes no representations, warranties, guarantees, or assurances of any kind, whether express, implied, statutory, or otherwise, regarding any Service.

Without limitation, INSIDX expressly disclaims any warranty relating to:

– Merchantability; – Fitness for a particular purpose; – Non-infringement; – Availability; – Reliability; – Performance; – Security; – Compatibility; – Accuracy; – Completeness; – Continuous operation; – Error-free operation; – Business suitability.

INSIDX does not warrant or guarantee that: – Any Service will operate without interruption; – Any Service will be error-free; – Any Service will be continuously available; – Any Service will be secure from all threats or vulnerabilities; – Any Service will meet the Customer’s specific requirements; – Any Service will achieve any business, commercial, operational, marketing, financial, or technical objective.

INSIDX does not guarantee any particular outcome, result, performance level, revenue increase, profit increase, customer acquisition, search engine ranking, SEO performance, marketing result, business success, or commercial benefit arising from the use of any Service.

The Customer acknowledges that use of the Services is undertaken entirely at the Customer’s own risk.

11. Indemnification

The Customer agrees to defend, indemnify, and hold harmless INSIDX For Data Exchange LLC, its affiliates, directors, officers, employees, contractors, agents, suppliers, licensors, service providers, and partners from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, losses, judgments, penalties, fines, settlements, costs, and expenses, including reasonable legal fees and professional expenses, arising out of or relating to:

• The Customer’s use of the Services;
• The Customer’s violation of these Terms or any applicable policy;
• Customer Content;
• Customer Data;
• Customer websites, applications, software, databases, emails, domains, or business activities;
• Intellectual property infringement;
• Copyright infringement;
• Trademark infringement;
• Privacy violations;
• Data protection violations;
• Regulatory violations;
• Fraudulent activities;
• Illegal activities;
• Security incidents caused by the Customer;
• Customer misrepresentations;
• Customer negligence;
• Customer failure to comply with applicable laws, regulations, or third-party requirements.

The Customer further agrees to indemnify and hold harmless INSIDX from any claim, dispute, investigation, action, or proceeding arising from:

• Domain registrations;
• Domain ownership disputes;
• Domain transfer disputes;
• Domain renewal disputes;
• Trademark disputes;
• UDRP proceedings;
• Website content;
• Software licensing disputes;
• SSL certificate disputes;
• Email usage;
• Cloud service usage;
• Hosting activities;
• VPS or Dedicated Server activities;
• Odoo deployments;
• Microsoft 365 usage;
• Third-party provider actions relating to the Customer’s services.

INSIDX reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Customer.

The Customer agrees to cooperate fully with INSIDX in the defense, investigation, settlement, or resolution of any such matter.

The obligations contained in this Section shall survive the suspension, expiration, cancellation, or termination of any Service, Account, agreement, or relationship between the Customer and INSIDX.

12. Force Majeure

INSIDX shall not be liable for any delay, interruption, degradation, suspension, failure, unavailability, loss, damage, or inability to perform any obligation under these Terms where such event results from circumstances beyond the reasonable control of INSIDX.

Force Majeure events include, but are not limited to:

• Natural disasters;
• Floods;
• Fires;
• Earthquakes;
• Storms;
• Pandemics;
• Epidemics;
• Public health emergencies;
• War;
• Armed conflict;
• Terrorist acts;
• Civil unrest;
• Riots;
• Labor disputes;
• Strikes;
• Government actions;
• Regulatory actions;
• Court orders;
• Internet outages;
• Telecommunications failures;
• Utility failures;
• Power outages;
• Cyberattacks;
• Distributed Denial of Service (DDoS) attacks;
• Data center failures;
• Infrastructure failures;
• Hardware failures;
• Software failures;
• Third-party provider failures;
• Registrar failures;
• Registry failures;
• Certificate Authority failures;
• Cloud provider failures;
• Payment processor failures;
• Supply chain disruptions;
• Transportation disruptions;
• Acts or omissions of third parties beyond the reasonable control of INSIDX.

During any Force Majeure event, INSIDX may suspend, delay, modify, restrict, or otherwise adjust the provision of Services without incurring liability.

The Customer acknowledges that certain Services depend upon third-party infrastructure, networks, providers, registrars, registries, software vendors, cloud providers, certificate authorities, payment processors, and other external entities whose actions and availability are outside the reasonable control of INSIDX.

INSIDX shall not be responsible for any losses, damages, costs, business interruptions, data loss, service interruptions, delays, missed deadlines, or other consequences arising directly or indirectly from a Force Majeure event.

Where reasonably practicable, INSIDX may take commercially reasonable steps to mitigate the effects of a Force Majeure event; however, INSIDX does not guarantee uninterrupted operation, restoration timelines, recovery timeframes, or service availability during such events.

The obligations and rights contained in this Section shall survive the suspension, expiration, cancellation, or termination of any Service or agreement between INSIDX and the Customer.

13. Intellectual Property

All trademarks, service marks, trade names, logos, branding elements, software, source code, scripts, templates, designs, documentation, content, systems, processes, methodologies, proprietary materials, and intellectual property owned, developed, licensed, or used by INSIDX shall remain the exclusive property of INSIDX or its respective licensors.

Nothing contained in these Terms shall be interpreted as transferring, assigning, licensing, selling, or granting any ownership rights in INSIDX intellectual property to the Customer except as expressly permitted in writing.

The Customer shall retain ownership of all Customer Content, Customer Data, trademarks, business information, websites, applications, databases, materials, and intellectual property provided or owned by the Customer.

Where INSIDX provides website design, development, customization, deployment, migration, implementation, consulting, or related services, ownership of the final deliverables specifically created and paid for by the Customer may be transferred to the Customer upon full payment of all applicable fees, unless otherwise agreed in writing.

Any third-party software, frameworks, libraries, plugins, themes, templates, modules, licenses, applications, operating systems, open-source software, or proprietary software used in connection with the Services shall remain subject to the ownership rights, licensing terms, and intellectual property rights of their respective owners.

The Customer represents and warrants that any content, materials, software, trademarks, logos, images, documents, videos, audio files, data, or other materials supplied to INSIDX do not infringe upon the intellectual property rights or other rights of any third party.

INSIDX shall not be responsible for verifying ownership, licensing, authorization, or legal rights relating to Customer-provided materials.

The Customer agrees to indemnify and hold harmless INSIDX against any claim, dispute, investigation, proceeding, damage, liability, loss, or expense arising from Customer Content or Customer-provided intellectual property.

The Customer shall not copy, reproduce, distribute, modify, reverse engineer, decompile, resell, sublicense, exploit, or otherwise use INSIDX intellectual property except as expressly authorized in writing by INSIDX.

Nothing in these Terms shall grant either party ownership rights in the intellectual property of the other party except as expressly stated herein or agreed in a separate written agreement.

All rights not expressly granted under these Terms are reserved by their respective owners.

14. Governing Law and Jurisdiction

These Terms, all Services provided by INSIDX, and any dispute, claim, controversy, or matter arising out of or relating to the Services, these Terms, or the relationship between INSIDX and the Customer shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to any conflict of law principles.

The Customer irrevocably agrees that the competent courts of Cairo, Arab Republic of Egypt, shall have exclusive jurisdiction over any dispute, claim, action, proceeding, or controversy arising out of or relating to these Terms, the Services, or any related agreement, policy, or transaction.

The Customer expressly waives any objection based on jurisdiction, venue, forum non conveniens, or any similar legal doctrine and agrees that the courts of Cairo, Egypt, shall be the sole and exclusive forum for resolving such disputes.

Nothing in these Terms shall limit the right of INSIDX to seek injunctive relief, protective orders, debt recovery, enforcement actions, or other legal remedies in any competent jurisdiction where such action may be necessary to protect its rights, property, services, intellectual property, infrastructure, customers, or business interests.

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by applicable law.

15. Contact Information

Customers may contact INSIDX regarding these Terms, Services, billing matters, legal notices, abuse reports, privacy inquiries, compliance matters, or other service-related issues using the contact information below:

INSIDX For Data Exchange LLC

Address: 12 Nehro St, Merryland, Cairo, Arab Republic of Egypt

Phone: +20 100 198 4400

Email: legal@insidx.com

Website: https://insidx.com

Customer Portal: https://my.insidx.com

INSIDX may provide support, notices, updates, invoices, legal communications, service announcements, abuse notifications, renewal reminders, security notifications, and other communications through email, the customer portal, support tickets, SMS, telephone, messaging platforms, website notices, or other communication methods deemed appropriate by INSIDX.

The Customer is responsible for maintaining accurate and up-to-date contact information at all times.

INSIDX shall not be responsible for any missed notices, communications, invoices, warnings, security alerts, legal notices, renewal reminders, suspension notices, or other communications resulting from inaccurate, outdated, inaccessible, blocked, filtered, disabled, or otherwise unavailable Customer contact information.

Any notice, communication, invoice, notification, warning, reminder, request, approval, or legal communication transmitted by INSIDX using the Customer’s registered contact information shall be deemed received and legally effective upon transmission.

16. Entire Agreement / Severability

These Terms, together with all applicable policies, service-specific agreements, annexes, addenda, invoices, service orders, and documents incorporated by reference, constitute the entire agreement between INSIDX and the Customer with respect to the Services and supersede all prior or contemporaneous discussions, communications, proposals, representations, understandings, negotiations, agreements, or arrangements, whether oral, written, electronic, or otherwise.

The Customer acknowledges that they have not relied upon any statement, representation, warranty, promise, expectation, marketing material, advertisement, estimate, forecast, recommendation, or other communication not expressly set forth in these Terms or the applicable written agreements.

No waiver, modification, amendment, or variation of these Terms shall be valid unless made in writing by INSIDX or otherwise published through an official INSIDX communication channel.

If any provision of these Terms is determined by a court, tribunal, or competent authority to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be interpreted, modified, or limited to the minimum extent necessary to achieve its intended purpose, and the remaining provisions shall remain in full force and effect.

The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms.

No failure or delay by INSIDX in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power, or privilege preclude any further exercise thereof.

The rights and remedies provided under these Terms are cumulative and in addition to any rights and remedies available under applicable law.

These Terms shall remain binding upon and inure to the benefit of INSIDX, the Customer, and their respective successors, permitted assigns, representatives, administrators, and legal successors.