TERMS OF SERVICE (TOS)

These Terms of Service (“Terms” or “TOS”) govern the access to and use of any services provided by INSIDX For Data Exchange LLC, a limited liability company incorporated under the laws of the Arab Republic of Egypt, Commercial Registration No. 268443 (“INSIDX”, “IDX”, “Company”, “we”, “us”, or “our”).

These Terms are incorporated by reference into, and shall be read in conjunction with, the INSIDX Master Services Agreement (“MSA”). In the event of any conflict, the MSA shall prevail.

By accessing, ordering, purchasing, or using any Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms.



1. ELIGIBILITY AND AUTHORITY

1.1 You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements.

1.2 If you are using the Services on behalf of a legal entity, you represent and warrant that you have full authority to bind such entity to these Terms.


2. SERVICES DESCRIPTION

2.1 INSIDX provides technology and infrastructure-related services, including but not limited to:

  • Shared and web hosting

  • VPS and dedicated servers

  • Application hosting (including Odoo, Vtiger, and similar platforms)

  • Cloud deployment, configuration, and management

  • Infrastructure resale, integration, and consulting

  • Managed and unmanaged services

2.2 INSIDX may modify, upgrade, suspend, or discontinue any Service where reasonably required for technical, security, operational, or business reasons.


3. SERVICE CLASSIFICATION

3.1 Services are classified as either:

  • Unmanaged Services, or

  • Managed Services,
    as explicitly stated in the applicable order, invoice, or service description.

3.2 Unmanaged Services are provided strictly as infrastructure-only services. INSIDX has no responsibility for system administration, configuration, security, monitoring, backups, data protection, or maintenance unless explicitly agreed in writing.

3.3 Managed Services are provided on a limited, best-effort basis strictly within the scope defined in the applicable service agreement or order.



4. ACCOUNT REGISTRATION AND SECURITY

4.1 You are solely responsible for maintaining the confidentiality and security of all account credentials, access keys, and authentication mechanisms.

4.2 You are fully responsible for all activities conducted under your account, whether authorized or unauthorized.

4.3 INSIDX shall not be liable for unauthorized access, compromise, or misuse resulting from your failure to secure your credentials or systems.



5. ACCEPTABLE USE

5.1 You agree to use the Services in compliance with all applicable laws, regulations, and the INSIDX Acceptable Use Policy (AUP).

5.2 Prohibited activities include, without limitation:

  • Illegal or unlawful content or activities

  • Abuse or excessive consumption of system resources

  • Spam or unsolicited communications

  • Hosting malware, phishing, ransomware, or harmful software

  • Circumventing or attempting to bypass security measures

5.3 INSIDX reserves the right to suspend or terminate Services immediately for violations of this section or the AUP.



6. CLIENT DATA AND CONTENT

6.1 You retain full ownership and responsibility for all data, content, and materials hosted, processed, or transmitted through the Services (“Client Data”).

6.2 INSIDX does not proactively monitor or control Client Data, except as required for security, compliance, or legal obligations.

6.3 You are solely responsible for the legality, integrity, security, and protection of Client Data.

6.4 INSIDX shall not be liable for loss, corruption, alteration, or unauthorized access to Client Data except where caused directly by INSIDX’s gross negligence or willful misconduct.



7. BACKUPS AND DATA PROTECTION

7.1 Unmanaged Services do not include backups of any kind. No backup, redundancy, or data protection is provided unless explicitly purchased as a separate service.

7.2 Any backup service purchased from INSIDX is provided on a best-effort, non-guaranteed basis, limited strictly to the scope defined in the applicable service description.

7.3 You remain responsible for maintaining independent, off-platform backups of all Client Data.

7.4 INSIDX shall not be liable for backup failure, data loss, or restoration failure except in cases of gross negligence or willful misconduct directly related to a purchased backup service.



8. THIRD-PARTY SERVICES

8.1 Certain Services rely on third-party providers, including but not limited to AWS, Microsoft Azure, Google Cloud, Microsoft 365, Google Workspace, datacenters, carriers, and upstream network providers (“Third-Party Services”).

8.2 INSIDX does not control and is not responsible for the performance, availability, security, compliance, or continuity of Third-Party Services.

8.3 Any failure, outage, suspension, or limitation of Third-Party Services shall not constitute a breach by INSIDX.

8.4 Your use of Third-Party Services is subject to the terms and conditions of such providers.



9. FEES, BILLING, AND PAYMENTS

9.1 All fees are due as specified at the time of order.

9.2 Failure to pay may result in suspension or termination of Services without liability to INSIDX.

9.3 Unless expressly stated otherwise in writing, all fees are non-refundable.



10. SUSPENSION AND TERMINATION

10.1 INSIDX may suspend or terminate Services immediately for:

  • Non-payment

  • Violation of these Terms or the AUP

  • Legal or regulatory requirements

  • Security risks or threats to infrastructure or third parties

10.2 Where technically and legally feasible, INSIDX may provide a limited grace period for data retrieval. INSIDX shall not be liable if such retrieval is not possible.



11. FORCE MAJEURE

INSIDX shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:

  • Acts of God or natural disasters

  • Power failures or utility outages

  • Internet backbone or carrier failures

  • Cyberattacks not caused by INSIDX’s negligence

  • Government actions, regulations, or sanctions

  • Failures of third-party providers



12. DISCLAIMER OF WARRANTIES

Services are provided on an “AS IS” and “AS AVAILABLE” basis, to the maximum extent permitted by law.



13. LIMITATION OF LIABILITY

13.1 To the maximum extent permitted by law, INSIDX shall not be liable for any indirect, incidental, consequential, special, or punitive damages.

13.2 INSIDX’s total aggregate liability shall not exceed the fees paid for the affected Service during the three (3) months preceding the claim.

13.3 Nothing in these Terms shall exclude liability that cannot be excluded under applicable law.



14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless INSIDX from any claims, damages, losses, liabilities, or expenses arising from:

  • Your use of the Services

  • Client Data

  • Violation of these Terms or applicable law



15. RESELLERS AND DISTRIBUTORS

15.1 Certain Services may be marketed, sold, or provided through authorized resellers, distributors, or partners (“Resellers”).

15.2 Resellers act as independent contractors and not as agents, partners, or representatives of INSIDX.

15.3 Resellers shall bear full responsibility and liability for:

  • Their commercial activities

  • Customer communications and representations

  • Pricing, billing, collections, and contractual obligations

15.4 INSIDX shall not be liable for any acts, omissions, misrepresentations, or obligations undertaken by Resellers.

15.5 Resellers are strictly prohibited from:

  • Representing themselves as INSIDX

  • Using the INSIDX name, brand, or trademarks except solely to state that they are authorized resellers, and only with written permission

  • Entering into commitments, warranties, or obligations on behalf of INSIDX

15.6 Any violation of this section may result in immediate termination of reseller status without liability to INSIDX.



16. MODIFICATIONS TO TERMS

INSIDX may modify these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.



17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Egyptian courts shall have exclusive jurisdiction.



18. CONTACT INFORMATION

INSIDX For Data Exchange LLC
Email: legal@insidx.com
Website: www.insidx.com