Managed Services
Hand day-to-day operations to our engineers: servers, control panels, databases, mail and DNS, backups, disaster recovery and migrations, on IDX servers or yours, scoped to your needs.
- 8
- Managed services
- Linux + Windows
- Server platforms
- Anywhere
- IDX or your servers
Managed services
You run your business, we run the infrastructure
Servers need constant care: updates, security, backups and fixes. Our engineers take that work off your team.
You
Focus on your work
- Your business, content and applications
- Deciding what to change and when
- Opening a ticket when you need something
IDX
We handle the rest
- Servers, updates and security
- Control panels, databases, mail and DNS
- Backups, recovery and migrations
- Monitoring, fixes and reporting
What we manage
Everything your infrastructure needs
Pick the services you need; we scope and price them together.
Migration
We move your sites, applications, mail and DNS from your current provider, planned and tested to keep downtime to a minimum.
- Planning and a test copy first
- Sites, apps, databases and mail
- Cut-over at an agreed time
Managed servers
Day-to-day operation of your VPS or dedicated servers: updates, monitoring, tuning, hardening and incident response.
- Linux and Windows Server
- OS and security updates
- Performance tuning and hardening
Control panel management
Installation, configuration and updates of hosting control panels such as cPanel, Plesk and DirectAdmin, with accounts set up the way you need.
- Installation and configuration
- Updates and licences
- Accounts, packages and permissions
Database management
MySQL, PostgreSQL and SQL Server kept fast, updated and backed up, with slow queries and capacity watched.
- Performance tuning
- Updates and backups
- Users and access
Email & DNS management
Mail set up and authenticated so it reaches the inbox, and your DNS records and domains kept correct.
- Mail server and mailbox setup
- SPF and DKIM records
- DNS records and domains
Disaster recovery
Replicated standby infrastructure and a recovery plan, with failover that is tested and documented.
- Recovery planning
- Standby infrastructure
- Tested failover
Data backup
Encrypted, versioned backups sent to a separate region on a schedule, and restores when you need them.
- Encrypted and versioned
- Stored off-site
- Restores on request
Technical support & helpdesk
Your team opens a ticket and our engineers handle it: questions, changes and problems on the infrastructure we manage.
- Ticket-based support
- Changes on request
- Help for your team
Coverage
Where we can manage
On our servers or yours, Linux or Windows.
- IDX serversVPS and dedicated servers hosted with us
- Your servers, anywhereIn your office, with another provider or in the cloud
- LinuxServer distributions and their services
- Windows ServerWindows servers and their roles
Getting started
How we start working together
- 1
Assessment
Tell us your stack and goals; we review what you run today.
- 2
Scope & quote
We agree what we manage and send a quote.
- 3
Handover
Access, documentation and migration if needed.
- 4
We run it
Our engineers operate and look after your infrastructure.
- 5
Regular reports
You see what was done and what we recommend next.
What you get
An engineering team on your side
A named engineer
A contact who learns your environment.
Hands-on work
Our engineers make the changes, not just advise.
Documented changes
What was changed, when and why.
Terms in your contract
Service terms are agreed and written in your contract.
Limited Time OfferIDX Agent is free on every IDX server
While the offer lastsIDX Agent
Server monitoring from the inside
A lightweight agent you install with one command on Linux or Windows. Your IDX Panel then shows what is happening inside each server and warns you before your customers notice.
- Disk space on every drive, memory, load and uptimeUpdated every minute in your IDX Panel
- Email alerts before it breaksWhen a disk passes 85% or 95%, or memory runs low
- Stopped services, explainedWhat stopped, why, and a ready command to fix it
- Read-only by designAccepts no commands; one key per server, encrypted link
FAQ
Managed services questions
What are managed services?
Our engineers run and look after your infrastructure: servers, updates, security, control panels, databases, mail and backups, so you can focus on your business.
Do you manage servers that aren't hosted at IDX?
Yes. We manage IDX servers and your own servers anywhere: in your office, with another provider or in the cloud.
Do you support Linux and Windows?
Yes. We manage Linux and Windows Server.
Can you move my sites from another provider?
Yes. We move sites, applications, databases, mail and DNS, planned and tested to keep downtime to a minimum.
Do I get a named engineer?
Yes. You get a contact who learns your environment; service terms are agreed in your contract.
How is it priced?
By scope: the number of servers and services we manage. Contact us and our team will assess your needs and send a quote.
Does it include security monitoring?
You can add our NOC & SOC service for 24/7 monitoring and security operations, scoped with you.
How does my team request a change?
By opening a support ticket; our engineers handle it and document what was done.
Let our engineers run your infrastructure
Tell us what you run, and we'll propose a managed scope and a quote.